Louis D
1. April 2024
I stayed at the hotel for a wedding hosted by Wedgewood. This is a review of the hotel only. TERRIBLE experience. No staff. No care for the facilities or the guests. Literally one person who sits in a caged room from 8am to 4 pm. The hotel states the following in a confirmation email,"Our reduced on-site staff reflects our approach to operating more like an Airbnb, allowing you to enjoy a more private and independent stay." Translation: we couldn't care at all about customer service or, in fact, the hotel. I stayed for three nights...no maid service, no refilling of the minimal snack bar. Dirty glasses left on the one table on the porch from 3 nights prior (they were still there when I left this morning). Piles of trash left behind the bar in the lounge. A can of spray carpet cleaner left on the table in the hallway outside of my room. And (why not?) absolutely no hot water in the shower. Does that sound "more like an Airbnb" or a management group that just doesn't care? This is the absolute worst customer service I have ever experienced. There is also absolutely no attention to any care or detail. The facilities themselves are fine, but given the apparently lack of any care, that will not last long. A terrible choice. Would absolutely never return.
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