Aparthotel Playa Dorada

The hotel looks fantastic from the pictures, but in reality this hotel is the worst I’ve stayed in. The reception looks fancy, but everything else is absolutely disgraceful. We checked in on Saturday into a room that we thought was going to be gorgeous. Turns out there was electrical hazards in our room, rust, dust, mould, no air con, shower head holder was broken, the safe was broken, rooms were not cleaned properly. The balcony in both rooms also had rust, cracks, and dirt everywhere. Our hotel room door also didn’t close properly, we had to slam it shut and even with that it could still be opened from the outside. We rarely saw cleaners going around the hotel. our room was just thrown together quickly without cleaning up to standard for guests. Our room was only cleaned twice over the 5 nights we stayed. We also had to go down to reception to ask for clean towels as ours weren’t changed. Staff were very rude at the reception when we went down twice to complain about the room. We were told to wait until the next day for the air con to be looked at. Keep in mind the day / night was 28-32 degrees. There was no way we could sleep in that heat. We got another room and was told it was “our lucky day” one of the receptionist practically threw the room keys at us. The new room we got was better especially because it had working air con. When we went for breakfast, lunch, and dinner, there was a poor choice of food. Some of the food was cold, plates were dirty, and the same with the cutlery. We ended up not even eating in the hotel after paying for all inclusive. This is absolutely disgraceful as there wasn’t many choices for food. My boyfriend got pork steak pieces, and they were cold, rock solid, and you could not chew it what’s so ever. I am ever disappointed with my stay in this hotel. Everything looks really good from the reception, but when you go to the rooms, pool, sun lounges, and dining room, it’s an absolute disgrace. It was definitely not worth the money we paid for this. We stayed here 5 nights and will never return to this hotel.

Forget what else you might read ..this hotel is absolutely great for a 3 star...we were made welcome from the start...its very clean and the staff exceptional...and friendly....all staff from cleaners to receptionist...do a fantastic job and work hard and tirelessly....no complaints whatsoever...definitely worth going back again...a big shout out to Ishmael the barman and joanna who seemed to work each department...both always with a smile ... one of the best holidays we have had... many thanks to everyone at playa dorado..keep it going..

The hotel is perfect at first glance. Great service, clean rooms, the morning sunrise view from the balcony is indescribable. There is a kettle and cups in the room, but there is no coffee or tea, which you have to bring from downstairs. The food is a huge minus, frozen food and frozen food. Unfortunately, my child ate French fries for a week. Maybe it was better because the quality of frozen products was not that great either. Only the cakes were ok. Moldy fruit on a tray... The biggest minus and why I will never come back to this hotel is that we went for a mini breakfast at 4 a.m. before departure. I wanted to make toast because there was nothing else, but there were cockroaches everywhere! Food should be secured if there is such a problem. It's an unpleasant situation when you pick up bread and there is a cockroach on it. There were more of them on the countertops. If it weren't for this early breakfast, I probably wouldn't even know about them. Oh, and I was there at the end of the season and unfortunately most of the alcohols were not available in the bar during the last few days.

The location is perfect,loads of things to do around the local area,the beach to the left of the hotel is one the best I have seen.our room was gorgeous all modern and a check out on the last day 12pm the all inclusive drinks 5* the entertainment was great live bands 3 times a week the only negatives food bit repetitive and no snack bar would definitely return again.