High Sierra Condominiums

Seems pool not working has become a tradition during winter. Also my unit did not have any closet doors, main door lock not working, reported it. Came back a couple of days later and inquired if lock had been fixed, advised it had but when I arrived at unit lock not fixed. Reported it again, maintenance fixed it in around 5 minutes. How come not done before ?

High Sierra is high above Ruidoso and very private. The views are amazing. The facilities are aged, but still comfortable. The staff are attentive and ready to assist.

Domingo the maintenance person went out of his way to secure us with a decent mattress so me and my husband could sleep together instead on the twin beds.

The views are great. The surrounding areas are quiet with not much service. The room is spacious but outdated. The kitchen cabinets are very old. The patio door is very hard to slide. There's a paper on it saying new door is ordered. However for me, it only means significantly less use of the patio. It can be very cold and windy outside. I am afraid if I can't close the door tight, the room will become cold and I may get sick. All other resorts I stayed use key cards or wrist bands. They don't mind if you not returning those on leaving. But here, they use the real key. I didn't pay attention how many keys I was given on check-in. My hands were full with all the paperwork, travel info, fireplace wood, my own car key and phone... Once settled down, I noticed only one key. I walked around the office, places I parked for check-in and unloading. I also searched inside my car and the rooms to make sure I didn't drop a key. I then thought I may just got one key because I am traveling solo. When check out, the front desk didn't say anything about the key. But they charged me $10 a few minutes later. I texted them at one of my car stop, explaining what I did and unsure if I really got two keys. Their reply is unsympathetic. It left odd feelings to me.

Weekend RNR we had a great weekend unfortunately, very windy had nothing to do with the resort except it’s altitude made the wind worse but the view was great. a towel rack had to be repaired and the disposal wasn’t working but we let them know upon leaving. It wasn’t that important for us. we will definitely return again

NIGHTMARE! WE CHECKED OUT ON THIRD DAY OF STAY. November 2023 Inside, the units look as though they haven't been maintained or updated for the past 15 - 20 years. Furnishings are pitiful and look to be the original. We checked in on the weekend and were warmly greeted and welcomed by a woman named Stacey and another employee named Domonic. Such professional and capable people! On Monday, we met, Haley, the "Manager" of the property. This Haley person was oblivious to us and cared more about being "BOSS" than catering to her GUESTS! My wife has a 7-pound emotional support dog. This was explained to Haley when reservations were made yet, she reacted to my wife as though she did not remember! Something is definitely wrong with this person! We could not take anymore. We dropped off the keys and returned home. NEVER AGAIN WOULD WE STAY AT HIGH SIERRA IN RUIDOSO! SHAME ON ALDERWOOD!!!!!