La Quinta Inn & Suites by Wyndham Ruidoso Downs

The place is extremely dirty and in need of serious repairs. The dining area smells of sewerage and the staff are not friendly or helpful. The rooms are filthy and bathroom moldy and in of repairs the toilet paper holder barely on the wall. The curtains ripped from dogs, lack of linens provided 2 towels only for 2 nights. The sheets are extremely soiled and the covers. Stained with unknown substance they’re not white more like dirty grey. The rooms smell and the walls are filthy and bathroom has especially need washing. They are not the price quoted and quite expansive. The assistant whom checked us in a policeman come in while serving us and checked her ankle bracelet and had words with her. Would recommend another motel

I had great time at ur motel in Ruidoso,NM. This was my first time being there, so I really enjoyed myself plus I celebrated my birthday. Got to visit a few of ur

The location is perfect! The rooms were nice and clean and spacious of all things. The front desk was really nice and courteous. The breakfast was good and warm as well. Hotel is not far from downtown ruidoso, about a 5 min drive. You also have a Walmart here close by as well almost right across the street. We will definitely be back soon!

The staff was friendly and room was clean breakfast was good unfortunately this location needs a good amount of maintenance just walking the hallways you can tell this was once a nice hotel that's asking to be rejuvenated

Great things are happening at this La Quinta. Exterior has been completely renovated and the interior is next. Can't wait to see stay here when it's all done. The staff is great and friendly. Stay here, it's worth it. Daniel and Gabby are the best hosts.

Hot tub and pool not working (after called to verify it was) . Room was dirty, especially the bathroom. Booked a king deluxe suite, when we c arrived only regular room with 2 queens was available,

Staid here since other hotels in town were full. What a mistake have never spent $250 for one night to have blood on the curtains, unknown substances on the bathroom walls, black mold on bathroom ceiling, green pool, brown hot tub, stains on comforters, sewer leaking from ceiling in dining area, burnt eggs, etc... next time I plan to stay in Alamogordo

Not clean, bodily fluids on sheets, Tv cable not working and a light hanging in pool. Would rather have stayed in Air B&B

First, I am going to admit my mistake in this situation, I had originally booked check in on 5/9, with a check out on 5/10. Here is where things get dicey. I called 4/30/2024 around 230pm to modify the check in date on the reservation and checked my La Quinta account to make sure the changes were made after the phone call was over, as I was unable to make the modifications myself online. The modifications WERE IN FACT MADE per my online account. Yet, when I arrived, they did not have the reservation and said that I failed to cancel, and the cancellation charge did not work on the card I had on the reservation as I had to get a new card due to fraudulent activity last week. I do understand that the system may have glitched after the modifications were made and reverted back to the original booking date, as I know technology is not always 100% reliable. Here is where I get LIVID. We were trying to explain all of this to the female manager, Nicole, and she was the rudest hospitality person I have EVER dealt with. Instead of trying to work with us, understanding that there was not only a mistake on my part but on their part as well, she blamed us for everything. She talked down on us like we were the stupidest people she has ever dealt with, and was all around tactless, which in the hospitality industry can be a make a break attitude if you want to make a career out of it. I even called my daughter so she could explain what had happened, and Nicole all but said we needed to leave her hotel, while the REGIONAL MANAGER was trying to work with us to get everything fixed. Her attitude continued throughout the entire transaction, and frankly worsened after she did not get her way with the regional manager. We were planning on staying again on our trip back through, but I don't know if I will EVER return to this location as long as she is there. She needs a SERIOUS retraining, as you do not treat ANYONE that way, customers or not. I will say, the front desk agent on duty last night was an absolute doll, and she tried everything she could before calling in the regional manager. Vanessa was an angel, and for being new to the hotel, she did an OUTSTANDING job. So, Vanessa, THANK YOU SO MUCH FOR ALL YOU DID!