Best Western Pine Springs Inn

Hotel was ok

Outstanding place to stay. Quiet and beautiful setting part way up a mountain and well off of the highway. Beautiful courtyard area with tall pine trees and grass. Hotel is well maintained, clean, and with friendly and helpful staff. Breakfast area is kept clean and fully stocked- maybe the best we have seen. Stayed here for 5 days and will definitely be back.

First, I would like to commend employee, Liyah who was working the front desk. She changed our room for us and was very pleasant and went out of her way to help us. They rest of our stay was a nightmare. We walked into the first assigned room, and it smelled so strongly of an unpleasant substance that we could not stay in it. It was on the more expensive side with a yard area. We asked for another room. Liyah moved us to the parking lot side. The room did not smell and would have been fine, but when my husband walked across the carpeted room, water went everywhere. All of the carpet was soaking wet. Liyah said that there was no mention that the carpet had been cleaned and was still wet. I asked to upgrade to a suite, but I was told that they were not cleaning the suites. Another office person moved us again to an upstairs room on the grassy, please side. We hauled all of our luggage up stairs and moved for the third time. The room above us needs the floor replaced. The people in it were up until 3:00 A.M., and when they moved a joist squeaked loudly. Then, if they took a step, it sounded like elephants in that room, not to mention that this third room smelled awful also. The whole stay of three nights was completely miserable for a variety of reasons. This hotel is run down and in need of a complete renovation. It is also being run by a "management company" that does not care. We have stayed here when we go to Ruidoso for many years, but our recent visit was the last. We would have moved to a decent hotel, but they charged up front, and would not refund our money. Our trip was ruined because of this hotel.

clean room and great staff, location was very beautiful, breakfast was great, clean tables and the staff was fantastic

Wonderful mountain atmosphere. Fun place to visit and renew family ties.We did not have children with us, but because of the pool being so close to the gazebo area, I would feel comfortable having them in the pool while we visited.

We stayed here in May and had a wonderful experience from check in to check out. The staff clearly care and connect with guests and the room was clean and comfy. Just a few minutes drive to many restaurants. I would love to stay here again!

Everything was great! Employees friendly and helping ways. Clean rooms, relaxing, beautiful court yard area well groomed. Breakfast was amazing! Food was Cooking hot, plenty amounts of all foods. Great tasting, tamales were very good!! Beautiful relaxation!

Clean, comfortable room. Located in Ruidoso Downs, NM just outside Ruidoso, NM. Set in woods so no traffic noise. Highly recommend!

I stay at this property when traveling across country 3-4 times a year when possible. This trip my wife and I went out of our way to stay here. It is located in the woods in a beautiful area. The courtyard itself is worth the stay. The rooms are clean and quiet. The staff are great. I will be staying here many more times.