Gastnutzer
19. Mai 2024
There is something very wrong with operations at Homewood Suites Roseville. Management and employees have no idea of the concept of service. Prior to my stay, I saw there were plenty of negative comments in reviews. I called up the hotel and mentioned the negative reviews. I was told that there was new management, and all the negatives took place during the previous management. My big mistake was believing that, because I experienced firsthand the same problems mentioned in the reviews. I have been a Hilton Honors member for a number of years and never experienced these types of problems at a Hilton Hotel before. Something is terribly wrong with Homewood Suites Roseville. I reserved a queen suite for two nights. When making the reservations, I specifically stated that there would be a total of three people in the room. Upon arrival, the room had only two bath towels and the sofa bed had no blanket or sheets. I called the front desk and asked if there was a mix up in my room assignment because the set up appeared to be for two people. I was told that I had the right room and if I needed a third set of towels and blankets/sheets for the sofa bed, I could come to the front desk to pick it up. I was told that making the sofa bed was not their responsibility. I couldn’t believe that! I originally chose to stay at this hotel because it had a fitness center and coin laundry, and I like to work out and wash my clothes when travelling. When I asked about the location of the coin laundry, I was told, “Sorry it is not available due to recent vandalism”. When I asked about any other arrangements, the front desk employee suggested I go wash my clothes at the next-door Marriott. That’s crazy, if I use the Marriott laundry, I should be staying there! I have been to two other Hilton Hotels when there was a problem with the coin laundry, and the hotel manager took the initiative to send my laundry out. Now that’s the sign of a good manager to make good on a service which was temporarily unavailable due to circumstances beyond his/her control. Homewood Suites Roseville charged me $200+ per night, and it is definitely not worth the value. I would not stay there again, and I don’t think anyone should.
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