Gastnutzer
5. Oktober 2023
The staff here, led by GM Tammy and Asst GM Brittany, is what makes this hotel great. The culture they create makes for the environment you crave for as a guest. Their leadership encourages most of the staff to treat guests as extended family, rather than just customers. I have stayed there over 30 nights this year and couldn't be happier with the rooms and the service. The best example of how they go the extra mile was shown by one of the most pleasant and welcoming people on their staff; Bobbie. I called Bobbie to tell her that I might be arriving early for my extended reservation, and asked if I would be able to check in a bit ahead of schedule. Not only did she make arrangements with the person on the next shift (Angie, another very pleasant and helpful staff member) and notify them that I was coming, but she also found me a convenient, quiet room, AND left a hand-written "Welcome back" note in my room. Bobbie's warm, efficient and helpful demeanor on the phone, combined with her genuine warmth and extra effort made me feel as if I was "returning home", rather than checking into a hotel. The rooms are clean and spacious, beds are comfy, breakfast is fresh and expansive, there is a nice outdoor sitting area with a fire pit and grills, and the pool and exercise area and substantive, clean and well maintained. It is also in a very convenient area to all parts of the Cities. This is by far the best experience I have had with this chain and other similar ones, and it will be my go to spot for future stays in the Twin Cities. Thank you Bobbie, Tammy, Brittany and Angie for making me feel like extended family and making my stay a very happy one.
Übersetzen