Gastnutzer
12. Juli 2023
We booked a suite, unfortunately the suite that is shown on the website is not a true reflection on all the suites. 306 is the best suite with a large terrace, we were initially put in 307 with two tiny balconies and poor view, after declining we were shown various rooms, until they eventually put us in a suite we paid for 305 ( why this wasn’t done straight away), this has a adequate balcony and nice view. The suites has a lounge, it has all the allure of a doctors waiting room, in fact all the furnishing is well past it’s best. The lady on the reception who was there the night we arrived has no customer skills and appears to be unable to communicate or create a rapport with customers. On leaving we came down, explained we need to pay the bill, the words she muttered do you want to pay by card…. No good morning, no have you had a nice stay, have a safe journey. Apart from a couple of managers, the entire hotel is staff by very young seasonal staff, have little concept of customer service skills and is very hot and miss. We had a dog with us, you are charged a supplement and no water dish, dog treats are in the room, most hotels do. You can take the dog to breakfast ( which has a good selection) with you in the restaurant if you sit outside near the grass, which is perfectly acceptable, however in the evening the same restaurant and lay out is set for dinner, but you can’t take your dog, even thou you can still sit outside at the edge near the grass…..makes no sense. The big plus, is the grounds are lovely and extensive, you can access the beach and coves, a couple of restaurants are on the beach but generally close at 8pm. Roses centre is about 10 mins drive away and plenty to explore there. Hotel has parking behind locked gates, so safe. Overall the hotel has really nice location, level of staff is very hit and miss, dreadful receptionist and the rooms need a revamp especially the lounges to the suites..
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