Fairfield Inn & Suites Rome NY

I had an overall fantastic stay. There were some issues with cleanliness. Food left over in the fridge, black ring in the tub, but the staff at the desk made everything right. Very friendly and professional. Couldn't have asked for a better place to stay

We stay at this hotel at least 3 times a year for my daughter's dance competitions. This weekend her competition was canceled and she cried...not because of the competition, but because we wouldn't be going to Windgate to see Miss Judy. We decided to go anyway. The hotel is well priced and always clean, but what sets this place apart are the folks that work there. I have never found anyone there who wasn't pleasant, but Miss Judy is in a league of her own. She knows my daughter by name the moment we walk in and greets her with a hug. It feels more like we are going to visit a grandparent than staying in a hotel. She is awake all night for her shift and greets us in the morning with her Sunshiney disposition as if she had just arrived. I couldn't imagine staying anywhere else.

Overall a good place to stay on a short trip with a family ....room was clean ,staff was polite location was convenient and breakfeast was more than acceptable but the ownership unfortunately simply does not fix or put $ back into his business when needed The Gas Fire place in lobby which would have made a fairly nice lobby and breakfeast area even nicer and more inviting had some string lights throw in it instead of the faux fireplace......staff said there was a gas leak that couldnt be fixed which seems like a excuse to me being the place is relatively new . Again not a deal breaker until then the real line of bs came when we went to the pool area .... Big sign on the door saying sorry heat in pool area is out and needs to be fixed which wasnt terrible and could easily happen anywhere and could be fixed iam sure but once we went into the pool area we confirmed we simply had a business owner who likes to take money out but is clearly reluctant to put it back into his business ...The HOT TUB which is still currently advertised was there at a time until it was filled in and over with concrete ...yes not out of order temporarily filled in with concrete Now I know where iam staying and its reflected by the more than fair price advertised and I was happy with 85 % of the stay but come on .....cant fix a fireplace,no heat in the pool area and then the proof this wasnt a string of bad luck for the owner with getting repair guys to fix stuff when it breaks .....when a hot tub breaks in a hotel you fix it plain and simple and if you clearly were simply to cheap to make the repairs then at least also take down the evidence that there was one there in the first place Tile over it take down the signs and most definitely remove it off your advertisements please