Lalandia Rødby

We had a terrible experience at Lalandia as we found a dead house in the apartment we paid for. The house was not handed over to us in an impeccable state, and the resort didn’t claim any responsibility which we found shocking as we have 3 young children, including a two months old for whom the potential risks to their health is huge. We told the resort that mice fecces and saliva can spread bacteria, contaminate food and give allergic reactions. It is commonly known that their fecal matters can even be lethal to humans and all the more small kids and babies. It’s not because it didn’t happen that the resort should be exempted from their responsibility vis a vis their guests and it proves that the cleaning services we paid for was not provided. At last, barring these health considerations, it was our kids who found the dead animal and had a big scare- the most worrying was that they could have placed it in their mouth or play with it if we hadn’t been vigilant. All of this was simply disregarded by the hotel, as their email states. I find it so shocking that I am sharing their appalling response with the travel community. Watch out, they’re after the money and customer satisfaction is clearly not their values. They claimed the mouse was found during check out, for all I know one minute before check out or one minute after check in is the same: we paid during this timeframe. End of story. First of all, thank you for visiting us and also thank you for writing to us with your experiences. We really appreciate this because it is with our guests' eyes and ears that we can see and hear best what it is like to visit us. I am of course very sorry to read that you had an uninvited guest visiting the holiday home. However, I'm pleased that you were not disturbed by the mouse during your vacation since you only found it just before departure and it was dead. I have, of course, asked my sweet colleagues in the technical department to check the house and set up traps so we can hopefully ensure that there are no other mice in the house. It may happen that there are e.g. flies, ants, mosquitoes, swallows and not least also mice, and of course we do everything we can to let the nature and the animals in it know that they should not move inside, but unfortunately it does not always succeed. My sweet colleagues in the technical department always make a persevering preventive effort, but it still happens once in a while that a mouse find a way inside, and unfortunately we can not completely avoid this, when the holiday homes are located in nature and close to fields. Therefore - and also because you only discovered the mouse just before departure, and it didn't disturb you during your stay - we can't fulfill your request for compensation/refund. I hope that you despite the mouse had a wonderful stay and that we get the pleasure of welcoming you here again another time for a stay completely without uninvited guests. Best regards, Jeanne

We have been here many times but this was the most expensive house and the worst. L163 is lacking everything from cleanliness to pans. Unfortunately lalandia Rødby, has no more recommendations from us. We will not be back.