Hatchway Hotel

Emplacement très bien. Bon accueil. Chambre propre.

I had a reservation from 11 Oct-14 Oct. Receive the confirmation from RCI and talked to the hotel days prior. We show up to the hotel and they did not have a room assigned to us. We were sent to a different hotel for the first night, later we were told we have to do our own arrangements for the second night, because there was nothing they can do. We ended up sleeping in the car before start driving back home the following day. A very awful and embarrassing experience. I don't believe this is the way they trait all their customers, but there is nothing we can do about it.

Rockland is a quaint little town. Archer's On The Pier is a great place to eat, great atmosphere. The downtown area has all kind of little shops to browse in. Hill's Seafood restaurant is another great place to eat! Midway between Acadia Natl. Pk. and Portland. All-in-all,.. we had a great time!!

I would avoid this hotel. NOT affiliated with the time share units it is attached to. 'Ocean View' was of the construction material and discarded appliances outside. Inoperable sliding screen porch door with scotch taped screen, and gaps that bugs 'enjoyed'. Porch light shining in through the window all night with no blackout shades. Room 'surface clean' but floor was filthy. No closet or anything to hang clothes on. No place to put suitcases. Dirty hallways. Unwelcoming 'lobby'. Pluses: Remodeled bathroom, okay bed, room seemed to be newly painted, price....harbor park across from the parking lot, and Main Street around the corner. Not worth saving money and not a pleasant stay.

I booked a room and the room randomly got canceled (was made aware through email). No explanation. I called a few times on a Saturday afternoon and no answer. No call back. Emailed and no email back. I travel a lot, and have never had anything like this happen!

Wish I could give zero stars! I booked in March 2024 for an October wedding coming up. It was formerly called Trade Winds Inn, which was its name when I booked. I was emailed a few months ago that there was new ownership and renovations were happening, but that there was no further action on my end. Fine, no need for concern right? Wrong! I just got an email today that my booking was cancelled. Trouble is, I didn't cancel it, Hatchway did. To add insult to injury, they write "Advance purchase reservations are paid in full at time of booking and are non-refundable." I've called 5 times at this point and have not heard a thing. The hotel doesn't even have their voicemail set up. Cricks. To be determined if I will get my money back, but I will be sure to let every person I know about just how challenged, unprofessional, and shady this hotel is! Ownership, if you're actually listening, figure it out and give me my refund :)

The other reviews that compare staying at this hotel to staying in a home that’s being remodeled hit the nail on the head, but it’s worse than that. Cheap air fresheners in the hallway that are hard to miss, missing pieces of the room that just weren’t finished (pictured), no overhead lights (just lamps) and you can’t find the place on GPS yet. The scariest part of my stay occurred when I asked for change for my $5 bill at 8:30pm or so on a Thursday so that I could use their laundry (the washer costs $1.25/wash, assuming you brought your own detergent with you, of course). I was told they could not break my $5 and that I could try Walgreen’s down the street. After I shared that I wouldn’t make it there before closing, the concierge told me something I could not believe. She said, and I quote, “I would help you out if I weren’t drunk.” There was another receptionist there but neither seemed to recognize exactly what she had just said to a guest. Believe my account or not at your own risk. I could not believe that this hotel is able to justify the rates they charge.

DO NOT BOOK with this hotel. I reserved a room and had to cancel shortly after due to changes in travel plans. I e-mailed, as requested, to cancel the booking well in advance but they still charged my credit card even though I e-mailed multiple times and never got response or confirmation. Now trying to dispute the charges.

I had an excellent stay at the Hatchway hotel the staff is very professional and accommodating, the hotel is located in the heart of Rocklank with a beautiful view of the harbor. I would definitely stay there again.