Gastnutzer
5. April 2023
I chose to stay at this hotel based on a previous stay that I had. The previous stay was alright. Had an issue with dirty bedding, asked for more from the gentleman at the desk, and while he did give me new bedding he was very irritated that I came down to ask for new bedding. After that it was OK. This time I stayed again while here for appointments at Mayo Clinic. It happened to be the same gentleman working that was there when I stayed the first time. We went up to the room and when I moved the bar of soap to wash my hands I found a dead cockroach just sitting on the tray with shampoo and conditioner. I took a picture and brought it down. The gentleman did move us rooms, but proceeded to tell me a story about a guy that tried to check in with his luggage crawling with roaches. Gross! He assured me he would let staff in the morning know as they "pride themselves on not having these issues, but when I talked with the lady working at the desk the next day she had no clue about it. She said she would let the manager know, not sure if that ever happened. The next room was OK, didn't have any have any dead bugs that we could see but there was hair on the walls in the bathroom. Whatever I'll deal with it. The shower squeals when you turn the water on (it did that in the room for my previous stay too). My sister that was staying with me woke up with spots on her arms and legs and they were itchy. She had no issues before staying at this property, which really seems like there is more of a bug problem in the building than what the gentleman was trying to say. I will definitely be staying somewhere else next time and I would not recommend this property to anyone!
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