Holiday Inn Rochester NY - Downtown

under renovation till 2023-12 Breakfast is OK, huge portion

The hotel is relatively old. Really old elevator. Sound can passed from anywhere

房間裏有兩處蜘蛛網，酒店在裝修，倒是不吵但是整體環境很差而且有些路還攔起來了 走廊每個轉角都放了把椅子坐了個人，不知道是住客還是什麼人

酒店有鋼琴可以提供給住店的客人練琴，設施陳舊，周圍環境不好，價格相對其他酒店便宜。

私自多扣費，體驗感差

Horrible! Hotel under mayor renovations! They don’t tell you about this. There is no indication on their website or any of the hotel’s website indicating that there is dust, smell of glue, cement, paint and NO handicaps elevator available when I was there, I had to climb 2 huge set of stairs just to get to the 2nd floor evaluator! My daughter had asthma so he had to find another accommodation for her because she couldn’t stay here. The bathroom was dirty with hairs on and inside the bathtub, sink was clogged and the toilet didn’t want to flush! This hotel it’s located in a bad section of downtown Rochester. I learned my lesson PAY a little bit more and you shouldn’t have to deal with all off this stuff specially when you are paying to be able to rest! Drove 5 1/2 hours to encounter this nightmare. Complain to the hotel manager (Mike) he offer $40.00 off the bill which he never took care off.

Up on arrival rooms where not ready.we understood since we arrived at noon. But weren’t able to check inn at that time. So we left and enjoyed the day . Around 5 pm came back and had to wait for more than 1 hour in line to check in. Our room 646 was not clean at all and heavy cigarette smell. Carpet full of crumbs , Asked for service but never came. The next day room was never cleaned again even after asking the receptionist for service several times. A complete disaster. I do not recommend this hotel at all . Marc

I had to wait for an hour to check in. There was a line and for some reason it took a very long time to check each party in. I was given a 20% off coupon for food or drink as compensation, but I wasn't interested in spending more money at this property. Garage was trash-strewn and had water dripping from the ceiling. My 7-year-old got out of the car and immediately found a razor blade on the ground. Tub was stained and there was a tile loose in the bathroom ceiling. Lobby strewn with construction materials. Breakfast was not made to order as at other Holiday Inns but was instead a buffet.