Extended Stay America Suites - Rochester - Henrietta

The lock system was not working. Hallway, elevator, everywhere looked not vacummed/cleaned, linens are dirty . There were only coffee/tea(not hot enough), muffin and instant oatmeal for breakfast.

Not so clean

設施都是不太能用的

Room booked online not available, given another room next to room under construction with strong odors, moved to third room, hallway has strong odor. Fair, mold on refrigerator. Make the best of it. Will not recommend or return to when back in area.

AVOID THIS HOTEL!!!! If I can give this hotel 0 star, I will. I stayed one night (thank God, it's only one night!) in ESA, Rochester NY. This hotel is disgusting. Room smells. Carpet is icky, I don't dare to walk barefoot. One of the lamps is not working. The fridge is rusty. No utensils/plates. I booked a room with 2 double beds, and I got a queen bed instead (there are 3 of us. How the heck, will 3 adults fit in a queen bed?). I requested for beddings once, so that at least one of my companions will be able to sleep on the floor. Didn't get it the first time, so after an hour or so, I went back to reception and asked again. And this hotel is not cheap at all. It's even more expensive compared to a Marriot hotel in same area, but I'm unfortunately not able to book because it's fully booked when I've been looking for a hotel that will accept dogs. On a side note, the manager did try to move me to a different location, but given that it's college move-in week, there's no available room in their other location as well. It's a nightmare to stay here. But I don't have a choice but to suck it up since the other hotels in the area are fully booked. Never again. I will never, ever book a room in this hotel again, regardless if it's in different location. Worst stay I've ever experienced. And I've stayed in a lot of hotels because I travel a lot.

Booked a 3 night stay at the Rochester - Henrietta on June 20, 2023, checking in on June 30, 2023. On June 30, 2023 the day of my arrival I received a call from this fine establishment informing me that they will not be able to keep my reservation. They gave me some BS excuse and that I will be getting a full refund. This was after I was on the road for 5hrs and just 30min to arrive at the Motel. That left me and my family out in Rochester with no place to stay. After 45min making calls to different Motels we found a place. Oh I forgot to mention they were going to see if they could get me accommodation at their sister Motel located at Rochester - Greece, thank God I didn't hold my breath, am still waiting on that call. The topper is they had the nerve to put a no show charge for $113.70 on my credit card the day after my supposedly check-in date. Maybe this all turned out for the best after reading some of the reviews on this place. Watch out for this place. You wont know for sure if you have a room when you get there and they will try to scam you out of your money. READ THE REVIEWS save yourself the headache

needed a quick place to stay off the highway with my son on our travels home. The woman at the front desk was nice. That was the only nice thing about this place. Everything looked rundown, smelled horrendous, smoke, pot… you name it. Rugs were so disgusting. The room looked like somebody took a crowbar to the door. Everything was chipped. Bathrooms are disgusting, cigarette burn holes everywhere. What the hell happened to this place? There was a maxi pad stuck to the inner side door covering the eye hole. My kid wanted to know what that was. I laughed so hard. We ate our fast food lunch and I spent the next 20 minutes trying to find a place where I didn’t feel like I was going to get mugged. We put our stuff back in the car and left in 20 minutes, what a dump! My fault for not reading any reviews at the last minute decision.

The smell of smoke permeates everything. Might say non-smoking but no way. The fridge was VILE. I actually tried to clean it myself and got it cleaner than when I walked in. What the hell? Folks gathering on lawn chairs hanging out in the parking lot kept us up half the night, and the bathroom was gross. AVOID THIS PLACE.

This place was not pleasant. The room seemed clean. However. There was other guests stomping across the ceiling NON STOP late into the night. Many loud things being dropped on the floor. Then screaming so loudly. Not a time to get rest, while staying for my step son who was in ICU @ Rochester General. It had the feel an apartment building that was of not good company.