Gastnutzer
31. Januar 2023
AVOID THIS HOTEL!!!! If I can give this hotel 0 star, I will. I stayed one night (thank God, it's only one night!) in ESA, Rochester NY. This hotel is disgusting. Room smells. Carpet is icky, I don't dare to walk barefoot. One of the lamps is not working. The fridge is rusty. No utensils/plates. I booked a room with 2 double beds, and I got a queen bed instead (there are 3 of us. How the heck, will 3 adults fit in a queen bed?). I requested for beddings once, so that at least one of my companions will be able to sleep on the floor. Didn't get it the first time, so after an hour or so, I went back to reception and asked again. And this hotel is not cheap at all. It's even more expensive compared to a Marriot hotel in same area, but I'm unfortunately not able to book because it's fully booked when I've been looking for a hotel that will accept dogs. On a side note, the manager did try to move me to a different location, but given that it's college move-in week, there's no available room in their other location as well. It's a nightmare to stay here. But I don't have a choice but to suck it up since the other hotels in the area are fully booked. Never again. I will never, ever book a room in this hotel again, regardless if it's in different location. Worst stay I've ever experienced. And I've stayed in a lot of hotels because I travel a lot.
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