Hampton Inn & Suites Pittsburgh Airport South–Settlers Ridge

I stayed here 2 separate nights on March 21 in room 426 and March 25 in room 423.Both stays were consistently excellent.Room was clean and comfortable along with all amenities.Excellent service especially from Mark at the front desk who definitely deserves to be recognized as a superstar employee.He made sure everything was perfect and provided service with a smile and very professional.Breakfast was good.The usual Hampton inn offerings.Shuttle service to and from the airport was right on time and very friendly staff. I definitely recommend this hotel for a great night sleep and it’s excellent service.

The room was dirty, with stains on the duvet cover, a pillow that smelled like men's cologne, and a folded hand towel that had long brown hair stuck to it and looked dirty. Almost as though it was refolded and not ever washed. The people above us were stomping around so I requested to move rooms. The manager first ignored my request and then was very rude about my daughter and me switching rooms. We had to go down in our pajamas with all of our luggage to get a new key instead of having someone bring us a new key which I thought was what Hampton would do. The management is horrible here and it is reflected in their rooms and customer service.

Great location and nice rooms. The deck parking is great. Only problem I had was that breakfast was supposed to go to 10:00. My family went down around 9:15 and most everything had been put up. When I questioned, I was told that they were out of the items like waffle batter, no milk for cereal. Only to see at 10:00 all the employees to come and fix plates including waffles.

Clean comfortable room would strongly recommend you staying here rooms were generous and access to the airport was key Our vehicle was left in the lot and available upon our return. Front desk staff day and night were terrific

1. At check in the woman at the desk mumbled something and gave us the key. She never acknowledged us as Hilton Honors members as is the common welcome. We went up and our 2 queen reservation was switched to a king suite. My daughter and I went back down and the desk agent had attitude that we " booked" a king. I pulled up my confirmation and she "made a change" after telling us there were no queen rooms. 2. One of the duvet covers had a stained edge where the pillows are. 3. There was an old McDonalds bag in the fridge ewwwww. Didn't use it after that. 4. The USB plugs near the beds did not work. 5. The crowning glory was when I showered and got out the hair dryer, it had heat but no fan and sizzles at the plug. So I called the desk and she brought another one after a long wait. It blew cold air as it would not heat. Called the desk again. Another LONG wait. I went down.to the desk with wet hair and was told "housekeeping" would bring it. A gentleman came with the first hair dryer! We found out in a conversation with the folks who work there that there were no "spare" dryers! So we had one with a short and one that blew cold air. No manager on duty, no visible breakfast hostess. The food was below average. If the manager can't staff it, he needs to be it. The golden rule of customer service.

I had issues with the airport shuttle service and management (Joesph Goetz) made no attempts to contact me after multiple emails. I even called back and emailed his supervisor and she wouldn’t answer emails either. The actual room was clean and comfortable but the lack of response has soured my view on this hotel chain. In the future, Marriott for the win

We stayed here for 1 night prior to early morning flight. Hotel itself was fine, room large & clean! Issue was with the shuttle to & from the airport. Asked for shuttle to pick us up at 4am. Double checked with front desk girl 3 times & she insured us yes it would be here at 4am while being rude about it. Needless to say shuttle never showed up until almost 4:30 & that was after going back inside 2 times to ask clerk where shuttle was at. After returning to airport called hotel for shuttle to come pick us up. Was on hold for 8 minutes then was told which door to go to & shuttle would be on way. Waited outside with no shuttle showing up. Had to call 2 more times & each time girl said that shuttle was on the way also while being very rude. So eventually shuttle showed up 50 minutes after initial call. Driver said he just stared his shift! We understand that places are short staffed but just tell us that there may a delay instead of lying & being rude saying that driver was on his way each time I called! For these reasons I will never stay at this hotel again!

We stayed at the Hampton Inn the night before we had to catch an early flight. The hotel is clean, well appointed and is located in a great spot near the shopping at Settlers Ridge. It is also such a great advantage that they have an airport shuttle available and will definitely be back again.

Well let's see- upon check in I was told my reservation from June 11 that was changed to June 4- actually wasn't... not the hotels fault and quickly rectified. However, I had said"would you like my Hilton honors number? And the male employee told me"what if we say no"? Rather poor joke- wouldn't you say? The hotel lobby especially the steps were filthy- like spilled soda and it was there the entire duration of almost 24 hours. The icing on the cake came as we went to get quarters to do laundry- was told "We have dollars,no change" How is one supposed to utilize a service if the proper tolls aren't in place? Doesn't someone check at their shifts to ensure A. The cleaning of the facility is done B. There is change for the next shift? We won't be back Plenty of area hotels with more professional staff and cleaner surroundings.