Gastnutzer
31. Januar 2023
We are Bonvoy gold members, we travel a lot, splitting our stays between Hilton and Marriott. I have two points to make on this review - 1 We found a previous guests gold sandals under the bed along with trash debris. Which makes me question housekeeping. The refrigerator wasn’t working but maintenance was quick to replace it. 2- We stayed here (two rooms) and were charged a $50 fee for housekeeping. I have spent a week making calls and the manager at this location refuses to return my call. One associate said it was a carpet stain and that they had pictures of it, but they refuse to send me the picture. We did not stain the carpet, we did however have a late checkout, so was this tagged on us in reality to pay their staff? Who knows because after 4 phone calls (I have been very nice and cordial) the manager is simply avoiding responding to me. (Not to mention the last time I called 3 days ago I was told in a snide tone “ma’am if you were told she will call you back then she will call you back” well that’s apparently not true.) I will only stay at Hilton from now on, Home2Suites in this area is awesome, their point system is better anyways. It’s truly sad the lack of communication, I really expected more from a Marriott manager.
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