Travelodge London Richmond Central

Great travelodge, in very good location with clean and fresh rooms.

とても清潔な部屋で、一晩過ごすのには十分な設備が整っておりました。ドライヤーだけ部屋に備え付けがないのですが、フロントで貸してもらえます。アクセスも良く、周りにはレストランやショッピング街など充実しており、高級住宅街の街の中にあるイメージです。

Very disappointed and shocked by our stay and also the response Travelodge have given us following our complaints of finding BLOOD in our room. DO NOT STAY AT THEIR HOTELS. We paid £134.99 for ONE night at Travelodge's Richmond hotel. At the very least we expected the room to be clean, this was absolutely not the case. When we arrived to the tiny room there was lots of patches of BLOOD (photos provided) smeared on the headboard of the bed, hairs in the shower and an extremely loud AC. We reported this straight away to the front desk and the best they could do was "offer to wipe it off when we went out". The fact it had not been already wiped on their handover clean was astonishing to me, the headboard of all places had not been checked or wiped!! The poor staff member behind the desk seemed to be on their own and didn't really know what to do with our issue. They informed us that our room had been used by someone from the council the night previous. If rooms are being occupied by potentially vulnerable individuals via the council, at the very least, Travellodge should be fully inspecting and thoroughly cleaning their rooms. Especially when they will be charging a paying guest £134 for the following night! I was absolutely shocked they expected us to stay in that room after what we had found, when we voiced this concern to the front desk they offered us an "upgrade". At the time this seemed to be a fair compensation for our issue and we accepted. However once we arrived to the new room, it was absolutely not an upgrade. The room was exactly the same, the AC was even louder and the shower curtain was mouldy. At this point we had to go out and didn't see any point complaining further, following the lack of urgency on our very serious previous complaint. When arriving back to the room that night we could not sleep due to the loudness of the AC. Honestly it is insane how loud they are! It was also flaring up our allergies and asthma (suggesting to us that it also wasn't clean). We turned the AC off, but the rooms have zero ventilation and become so hot and stuffy, and so we did not sleep a wink. Having paid £134 for this room, we were left pretty frustrated. I made a complaint to Travelodge to express all of our issues following our stay. Considering their competitor Premier inn offer a full refund on just a "bad nights sleep" I believed they would be quite considerate in their compensation due to the serious nature of finding BLOOD in our hotel room. My partner and I are a young couple, we can rarely afford to go away, and this really dampened our trip. Travelodge offered me £50 compensation, not even HALF of what I have paid. I am honestly so appalled by the overall experience. I never in my life expected to find BLOOD in space I'm paying so much for. For them to be one of the biggest hotel franchises out there, you would expect a high standard of cleanliness at the very least. From reading many of their reviews, this does not seem to be the c