Sonesta ES Suites Dallas Richardson

My wife and I stayed here at the Sonesta ES in Richardson, TX for just about a month. We had just relocated to the Dallas, TX area from the Tulsa, OK area. We both thoroughly enjoyed our stay with them. We were very impressed with the appearance, cleanliness, and accomodations in our room! Eric, the property manager, and his staff (espescially Stephanie) saw to it that whatever needs we had were addressed in a very timely fashion. Their professionalism was outstanding!!! If we ever need to stay here again. . .it's a no-brainer. . .we definitely would without a doubt. Through them. . .my wife and I enjoyed a wonderful "Welcome to Texas!!!" Our hats of to you. . .Eric, Stephanie, and the rest of the staff. Keep up the great work!!! ~TM & LR Brown

We called this hotel desperate for a place for our 14U Baseball team to stay. We needed 12 rooms and in a hurry. Brad was there for me every step of the way!! We stayed in contact for hours working out the kinks to make it happen!! Brad made it happen and for a great price for all of our families, which with all of us was about 30-40 people. Our boys were able to enjoy the pool and for 5 days we took over the lobby for Group dinners and gatherings. Without Brad our stay would not have been as enjoyable. Thank You Brad and all the rest of the staff we met that weekend!! Sabrina

I was charged for a room, that was supposed to have been canceled. I had covid, couldn't make the trip, and called a week prior to cancel. I have tried calling this location for the past 4 weeks trying to speak with the general manager with no response. The customer service and response time is utter trash.

The rooms are nice inside for the cost, but something REALLY needs to be done about pest control. I've stayed here several times and each time there has been at least one roach crawling on the floor. Please spray regularly for insects!