Premier Inn Rhyl Seafront

Positive experience, clean room, very quiet, staff were helpful if they were about

It was so friendly! Parking was so easy. Food was very good, although the Rice Crispies felt like they'd overstayed their visit! Breakfasts were excellent, and always freshly-cooked, if necessary. Good variety in Evening Meal Deal, and no complaints here. I had a small plumbing issue with my toilet seat, but it was swiftly remedied. Very convenient sea-front location with sea-view (at least my room did, which was very close to the two lifts on the 1st floor. The staff were great, but there needed to be at least one more all the time. Two servers aren't sufficient when these two alone have to take orders, run the bar serve the food, AND be on Reception every time someone needs help. Reception is CCTV monitored, and when anyone comes to to the unmanned Reception a loud buzzer is sound and one of the two working in the restaurant must stop what they're doing and make their way to Reception. The staff are wonderful, but are clearly under pressure all the time. Serving time is very slow, but personally I was in no hurry! Premier Inn must address the staffing issue, because otherwise two many corners are being cut, and the overall level of service definitely suffers, which is a pity! I didn't get the names of all the staff, but Cathy (manager) was lovely as were Ni and Tiger-Lily. Alesi was so lovely to talk to, as was David and Graham (?) - (maintenance).. They all felt that that had any amount of time for you, like going out of their way to ask how the food was etc, even if they didn't have a second to themselves. However, they made me feel welcome the whole time. Diolch yn fawr Ian!

Clean, comfortable rooms. Hotel could do with a little face lift. Some areas strike you as basic and not welcoming. Hard colours make the hotel look a little drab. It meets my needs, as a place to stay whilst visiting an elderly relative in a nursing home, but I would not consider it for a holiday break.