Gastnutzer
25. Juli 2024
I booked a one night stay at Tudor Lodge, Redcar, through OYO Hotels. The booking was made a week before my intended stay on 13th July. My booking confirmation said I could check in from 15.00 on the 13th. When I arrived at the Tudor Lodge at 15.20 I found the hotel locked with nobody there. I returned several times during the evening but still nobody there. It was getting late so I had to book another room at another hotel, at more expense. I complained to the Tudor Lodge and OYO Hotels but they are both evasive and not interested. I have asked for a refund of my £48 but so far, no reply or refund. I will never use the Tudor Lodge or OYO Hotels again. BEWARE!!!!!
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