De Vere Wokefield Estate

A great room for a solo traveller, a huge king size bed and all facilities. They do tend to put singles in the Wellington lodge which is a 10 minute walk to the pool facilities.

Wonderful stay. Hot breakfast could have been hotter however everything else a real joy.

Thank you for a lovely stay at the Mansion House. We were both very impressed with the room, very spacious and beautiful views outside. Decor was stylish, room was clean & breakfast really good! (great gluten free options) I can tell they really put effort into their customer service because it was on point. We enjoyed our stay here a lot

Me and my wife visited this beautifully located hotel only to be disappointed at the checking in desk where only one lady was trying to check in a queue of people going all the way out the front door?! It's a lovely hotel that is understaffed and holds wedding events which are given more priority than the hotel guests. My wife who was full days pregnant had to wait 45mins with me to be seen. After checking in the rooms took an hour to sort out. Finally after dropping luggage to the room we came to the restaurant only to be told they can't take orders as it closed 15mins ago. So me and my pregnant wife went to sleep starving in hopes for a good breakfast which we paid for. The breakfast was just as bad there was nothing in the trays! See pics attached. We complained and were offered a refund After many emails back and forth no refund came through We have then resorted to obtaining a refund via ******* which also was declined by the hotel after authorisation in person. The lady Marriam Hamid (who claims to be the manager) confirmed the refund with us at the property is supposedly now telling ******* a different story? Appalling service, they just tell you what you want to hear and do not deliver. Me and my wife were visiting to celebrate our 1st Anniversary. We didn't think we would sleep hungry and also not get a decent breakfast. Again the hotel is great but the Manager Marriam Hamid has been a great disappointment and a let down to the hotel. We have visited many de Vere hotels and love them. This is a great gem of a hotel too but if we're not treated right we won't be back We are paying for a service it's not complimentary! Really disappointed

Disgraceful customer service from this hotel. Cancelled a fully paid up booking 2 days before we were due to arrive as they decided to take a wedding on and close to the "public". Absolutely no regard for customers at all, leaving us with no accommodation on a bank holiday weekend with Reading festival in full swing. Be warned!

Pros: - Great location with lots of green spaces - Our meal at 1560 restaurant was really good, staff were friendly and attentive, food was reasonably priced - Hotel staff were very helpful and polite, great customer service - Pool facilities good (sauna was broken) Cons: - Room was advertised as “newly refurbished” with “designer furniture” however it did not appear this way upon arrival, please see photos - Shower regulator was broken which meant water went from boiling hot to freezing cold, bathroom radiator was so hot it burnt to the touch - Size of the room was smaller than expected, we booked an “executive double room” it just looked like a standard room - We booked as a couple & had confirmed over the phone it would be a double room, but checked in to find two single beds. We kindly got moved to a new room but this was still 2 single beds pushed together (uncomfortable gap in middle) - General cleanliness was not up to standard, hairdryer was covered in sticky stuff? Dusty/dirty, see photos. Bed throw had visible tears in and looked tatty - Poor soundproofing, we were woken up to noise in the room above, a lot of slamming doors and loud stomping, music playing - No air conditioning, room was very hot Overall, we would not book here again simply on the basis of paying almost £200 for a pretty standard room with lots of discrepancies, staff were great and so was the food but the room was just not worth the price unfortunately. We would be happy to discuss this further with someone

We loved staying here! We came to spend the bank holidays weekend out of London in the countryside and booked this hotel very last minute. We stayed at Wellington, the far building but the staff was always helped us and gave us a ride. The room was quite big and we like it was surrounded by nature. Breakfast was generous and well served. Swimming pool was great, and the bar and restaurant were also nice. Overall the hotel areas were very modern. The Mansion is extremely nice as well. The staff was great. Kelly in particular went the extra mile, super friendly, helpful, nice with the kids. Was nice that she was always around and always giving nice advice and helping in everything we needed. Brandon was also very helpful and accomodated us in a super nice table at the restaurant for our special milestone celebration. I would reccomend to have a kids play area/room to make it outstanding for familias. We would love to come back!!!

Efficient, quick service…Pleasantly surprised when Tom delivered my food with a big smile after 10 mins - was then very kind to wipe down the table and ask if there was anything else he could do…. A great member of the team, Good work buddy 👍🏽