Imogen M
21. Juli 2024
Pros: - Great location with lots of green spaces - Our meal at 1560 restaurant was really good, staff were friendly and attentive, food was reasonably priced - Hotel staff were very helpful and polite, great customer service - Pool facilities good (sauna was broken) Cons: - Room was advertised as “newly refurbished” with “designer furniture” however it did not appear this way upon arrival, please see photos - Shower regulator was broken which meant water went from boiling hot to freezing cold, bathroom radiator was so hot it burnt to the touch - Size of the room was smaller than expected, we booked an “executive double room” it just looked like a standard room - We booked as a couple & had confirmed over the phone it would be a double room, but checked in to find two single beds. We kindly got moved to a new room but this was still 2 single beds pushed together (uncomfortable gap in middle) - General cleanliness was not up to standard, hairdryer was covered in sticky stuff? Dusty/dirty, see photos. Bed throw had visible tears in and looked tatty - Poor soundproofing, we were woken up to noise in the room above, a lot of slamming doors and loud stomping, music playing - No air conditioning, room was very hot Overall, we would not book here again simply on the basis of paying almost £200 for a pretty standard room with lots of discrepancies, staff were great and so was the food but the room was just not worth the price unfortunately. We would be happy to discuss this further with someone
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