Michael_Corey77
26. Mai 2024
The Hotel Staff is exceptional. They Understand how to give great service. The Bell staff was wonderful. The check-in staff was wonderful. The bar staff worked hard to give great service. The Good: The Staff - Helped make the stay extra special. Ths Spa - Everything about the Spa was great. Best Massage I ever had. As a guest, you could use the Spa pool. We did it every day for at least an hour. The breakfast - We only took advantage of the breakfast one day. Had I known how good it was, I would have gone every day. The Shuttle - Great staff, great service, We used it every day to go into town. The Concierge Staff - They were Great, The Bad: The Resturant " La Veranda". This was a substantial letdown. The food selection was very limited. The prices were overinflated. The service was not near the quality of the rest of the hotel. My wife order a dish, that was terrible. Took one bite. When they took the plate away, no one asked, why she had not eaten more that a bite. This was not the case anywhere else we ate in Italy. Many times the portions were so large we could not finish the meal. They would always ask if everything was ok. In this restaurant, just the opposite. With all the great options in town, don't waste your money here. This would be an excellent choice of a place to stay in Rapallo.
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