2-Sterne-Hotels in Raleigh

Die Dame am Frontbüro war sofort hassend und hatte eine schreckliche Einstellung, als ob ich in der Tür gelaufen war....ahe gehandelt, als wäre ich in ihrem Tag eine enorme Last gewesen! Dann setzte sie sich auf mich an und sagte nein.

If I could give this location a negative 5 if I would. Please do not stay here people. FAIR WARNING This was the worst experience I've had in a hotel motel or nay kind of Inn. stayed at Red Roof for Dreamville in early April and this was the only ”affordable place.” As I look at the current prices per day I see that due to the event, prices were gouged by a large margin. That's not the surprise. This place was infested with roaches and ants. There was rust and peeling paint in numerous locations in the room and sounds coming from the lights. There were serious smells coming from the room like mildew or old over used furniture. The photos in the advertisement are FALSE and give the appearance of something better than it is. I have photos and videos in which i will post if this issue is not resolved. The staff was not present the whole weekend until Monday morning when I checked out and had to fly back home. As someone who has worked in hospitality and hotels for 15 years a full refund should have been offered but instead a very low and unacceptable one was offered. When I refused all communication from their end stopped and I was forced to battle this with my bank. Please advise this company breaks its own policy and does not rectify the situations being made aware by the guest, paying to stay there. Please do not stay here people. FAIR WARNING This was the worst experience I've had in a hotel motel or nay kind of Inn. stayed at Red Roof for Dreamville in early April and this was the only ”affordable place.” As I look at the current prices per day I see that due to the event, prices were gouged by a large margin. That's not the surprise. This place was infested with roaches and ants. There was rust and peeling paint in numerous locations in the room and sounds coming from the lights. There were serious smells coming from the room like mildew or old over used furniture. The photos in the advertisement are FALSE and give the appearance of something better than it is. I have photos and videos in which i will post if this issue is not resolved. The staff was not present the whole weekend until Monday morning when I checked out and had to fly back home. As someone who has worked in hospitality and hotels for 15 years a full refund should have been offered but instead a very low and unacceptable one was offered. When I refused all communication from their end stopped and I was forced to battle this with my bank. Please advise this company breaks its own policy and does not rectify the situations being made aware by the guest, paying to stay there.

Das war unser erstes Mal in diesem Hotel. Wir waren sehr glücklich mit der Check-in, der Vorderbüro-Vertreter, Terence Jones war freundlich und sehr hilfreich mit Vorschlägen für Abendessen und Orte zu besuchen. Das Hotel war super sauber, das Personal ist immer die Lobby zu reinigen und das Frühstücksraum war sehr sauber und gut gelagert. Das Frühstück war wirklich gut, die Optionen sind etwas über einem kontinentalen Frühstück. Das Zimmer war geräumig, sauber; das Bett war super komfortabel, was für uns sehr wichtig ist. Großer Duschedruck und Wassertemperatur. Ich werde definitiv diese Eigenschaft empfehlen. Es war zufriedenstellend.

The staff was super friendly and helpful. The manager came to my rescue, and ran off a person who was not a guest, but was trying to make me get him a job with my company. They also allowed me to store my travel chest after check out, while at my last day of the convention. Since I had temperature sensitive items in the chest. But the hotel was not good. First thing, we paid extra for early check in. Only to get a room with a huge hole in the wall next to the door. The manager was aware of it, but nothing was done. So we paid extra for a defective room. The bathroom was kinda gross. Built up grime and mold on the walls and floors. The Roaches we saw running around, was an issue.

We stayed at the hotel from 7 October to 17 October. Every staff of the hotel discharged their duty efficiently and went out of the way to make our stay comfortable. But special mention needs to be made about Chef Paula. Her kitchen management was excellent and she took personal interest to see that whatever we needed was provided for. Exemplary devotion towards her work. We wish her all the best for the future.

 One of my favorite hotels in Raleigh $50 deposit no bugs no loud people outside. It’s a very chill spot right beside Denny’s and Bahama breeze.

Upon arriving to the hotel I was very frustrated due to having to sleep in the car the night before! My reservation for 9/12 at another hotel was paid and booked with my last $$! I arrived to the hotel and they turned me away because they were ”Over-Sold” I came into the Extended Stay America and was greeted by the front desk associate. She was so understanding and I appreciated how professional and kind her and the General Manage were! **The room was nice and clean** 10/10

Einer meiner Lieblingshotels in Raleigh $50 Einlagen keine Bugs keine lauten Leute draußen. Es ist ein sehr kalter Ort direkt neben Denny’s und Bahamas Brise.

Everything was great until...... My wife and I checked in Thursday for 3 nights. Upon check in, we were taken care of by Maria. Very sweet, attentive and had us on our way in no time. Thursday night was fine. Got up and went about our business Friday morning. Came back to the hotel Friday evening, head to the room and fell asleep quick. Then came Saturday morning. My wife is disabled, and we were on the 5th floor. We got to the elevator and waited about 4 or 5 minutes, and nothing happened. I called the front desk from my personal phone (the phone in our room wasn't hooked up) Was unfortunate to get a front desk person by the name of Kwamel. Very unprofessional individual. I asked if there was a problem with the elevators. He said yes, there were not working. I asked him how we were supposed to get downstairs. He directed me to where the stairs were. I advised him that my wife is disabled and not able to walk down 5 flights of stairs. In his own charming way, he had no other answer for me. I hung up and had to help my disabled wife down 5 flights of stairs with her walker and our cooler for the day. Took us about 25 minutes to get to the bottom as my wife had to take one step at a time holding on the guard rail with both hands. I had to stand under her so she wouldn't slip and fall. When I got to the front desk, I inquired how long they would be out. My wife and I were going to be at a convention all day but obviously needed them working before we got back later that night. Mr. Personality had no idea. I inquired what we were supposed to do if we get back and they are still not working as there was NO WAY my wife could WALK up 5 flights. He was very unsympathetic and showed no compassion whatsoever. There was another rep behind the desk. She kept quiet for a while which was probably better for her. She finally asked me to come to her. She looked in her computer and long story short, if they were not fixed by the time we got back we had a room on the 1st floor waiting for us. I would just need to clear everything out of our current room which of course I would. That reps name was Karen. She was very nice, polite and showed an interest in helping us. Kwamel showed NO SIGNS to help. He just stood there with his shirt untucked and looked like it had been slept in. Instead of being part of the solution he kept telling me no. Wonder if he would have felt the same way if it was his mom or his grandma that was disabled and had to walk down 5 flights of stairs. I called Karen later in the day and was told they got 1 side working but the other wouldn't be looked at until Tuesday (holiday weekend) I am very surprised they wouldn't have someone on call 24 hours a day in case something like this happens. Doesn't say much about how much they care about their guests. Got back to the hotel at around 8PM. We were greeted by Daniel. We told him what took place that morning. He was VERY apologetic and showed much sympathy. Kwamel should really take some notes from

i stay in hotels full time & have stayed at many other hotels but none of them as good as ESA. ms.joyce & james are both super professional & very kind. the room is in great shape as well. i don’t see myself leaving anytime soon. i can’t think of a single complaint about this place or the service i’ve been provided by the staff. definitely worth booking a room here if you’re planning on visiting raleigh anytime soon.