Hyatt Raipur

We had a bit of a challenge checking in as the hotel claimed that it was informed of the booking only the same morning, when they were fully booked. However they found a room & managed to accommodate us. Overall a happy experience.

The hotel is located in excellent location. Its part of an upscale mall, magneto, but there are a couple of disappointing things. The service is poor. The staff is excellent and helping. They are super cool. But seems Hyatt Raipur is running with limited staff. Room design isn't of holiday inn or JW status. The room service takes time in responding to the phone calls. Though they were great to provide me breakfast after the closing time. But the service takes longer than usual.

Everything was awesome and the breakfast was superb only disappointed from the buffet dinner, staffs were cooperative Waiting for the next visit to Hyatt Raipur.

Best in Raipur.

I travelled with my family for total of thirteen days. We occupied two rooms. The rooms have really serene views of outside. However, in one of the rooms we occupied is yet to separate the bath section from rest of room as is done with other rooms. This was the only thing which ai trust the management should focus on completing. While there is nothing to complain about this property, special mention must be done to their quality of service. Mr. Aajen Soren, who is in charge of Restaurant was specially careful towards our needs. He is the reason why we’d love to revisit this place in future. Housekeeping was spot on as well. Overall it was a great stay.

Overall, I had a great experience with the Hyatt Raipur. The staff Ajen, Laxmi, Ankita, and Sneha were Nice and accommodating, and the amenities were great. Morning and Evening the Live counter was excellent. The front desk team Umesh and Umashankar were helpful.

1. The bathroom sink had hair in it. While it was cleaned after I complained, it should have been spotless upon arrival. 2. The Wi-Fi was terrible, with speeds of 1-2 Mbps, making it impossible to even load Gmail. Your IT staff wasted an hour and still couldn't fix the issue-they should be replaced. 3. The check-in staff was not courteous at all. 4. The staff at the breakfast dining area is completely untrained and lacks basic etiquette. 5. It took 45 minutes and two follow-up calls to get fresh towels delivered to my room. 6. There was a power cut for more than 20 minutes while I was taking shower. 7. The worst experience was dealing with the arrogant hotel manager. When I raised concerns about the Wi-Fi, his first reaction was to accuse me of lying. He had no knowledge of Wi-Fi or speeds and didn't even apologize after I showed him the actual speed on my device. After a half-hour argument and only when the IT staff admitted the issue, he finally said sorry. He promised to book a cab for my airport return but failed to follow through. This was probably the worst stay l've ever had at a Hyatt. The manager should be replaced as he lacks courtesy and failed to apologize for wasting my time and not delivering on promised services.

The staff is slow & the basic amenities of the room are missing. The employees are making money at the expense of the customer experience.

Amazing service, value for money, great clean location, comfy rooms, awesome breakfast. Had a great time!