amitsingala05
14. Juli 2024
Booked a night’s stay at Radisson resort, Karjat for anniversary. Resort only in name, as there is not enough space to walk around and while away your time. Booked the room with dinner and breakfast included for the two of us and our child, a 12 year old adult as per Radisson’s app, and they charge around 35-40% higher for the third adult as compared to a booking with two adults. But, they don’t provide you with three water bottles, with three toothbrushes or with three towels in the bathroom. As for the towels, they were clean, but were definitely not luxurious for a five star stay, had lower gsm and thinner as compared to the towels provided in Taj, Vivanta and Marriott properties. Not that we have stayed extensively at these properties but still have reasonable number of stays to make an informed impression about the services being provided. Check in time was 3 pm and check out was 12. So, I had literally booked the room with all the meal options possible during that little stay, a dinner and a breakfast. As it was the anniversary, I checked their online menu and found no cake options listed. So, I ordered a cake through Zomato. But, these buggers did not allow the delivery to be effected even at the reception, let alone the room. It was raining and I had to walk over around 150 steps from the reception to the resort’s entry gate, wherein the guards told that outside food is not allowed and permission will have to be taken from the reception. It was the first time I had faced such an issue at any hotel whatsoever, and I have regularly ordered Zomato deliveries at Vivanta and Marriott properties, without any hassles. But, these buggers are not in the hospitality sector to be hospitable but for brute profit making. I told the guards do whatever he feels right, I am not seeking any permission. At the reception gate, another guard accosted me and repeated the same thing and I also repeated the same thing. He came inside to apprise the receptionists. The cake was literally at the mercy of these buggers. The person after having a look at the cake’s package, PERMITTED. They made me sign an undertaking that I am responsible for eating the outside food, as if for the rest of the 364 days, they provide me their ultra-hygienic food, or as if I visited their resort just to eat sub-standard food and get ill while on their property. Apparently, these rules are for the safety of their guests (even though everyone knows why these rules are in place), what if I had gone out and consumed that cake and came back and developed complications. Will they have got my intestines checked to see whether the complications arose because of outside food or their food. As for their own food, there was nothing special about it. Buffet dinner had cost me around more than Rs. 5,000/- excluding taxes and it had just one option of veg soup and two options of veg starters, so on and so forth. Moreover, they don’t display the list of available options under
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