Finde Hotels in Qusar

Hotel ist ganz in Ordnung und die Zimmer sehr sauber. Personal könnte was herzlicher sein. Das Restaurant im Hotel ist weniger Fine Dining sondern errinnert mehr an einen Imbiss von der Atmosphere und anderseits von den Gerichten. Dies ist schade. Ausserdem in der Umgebung müsste wieder einmal repariert werden. Mehrere Platten auf den Gehwegen sind kaputt.

Nice hotel and friendly staff. Make sure you go during the season, end of season you will hardly find snow and facilities. Highlight is out door heated pool and roller coaster ride. They will help you for any activities and also provide beds for kids

Had booked 2 rooms for a family vacation. Had a horrible check-in experience that ruined the entire holiday. Was allotted a room outside the elevator, and we requested to change it. This simple request would have been executed by any 5 star hotel swiftly within minutes. We had to go back & forth over 2.5 hours with no luck. The staff kept arguing about not informing them before checking in instead of finding a solution. Totally unprofessional in handling customer concerns. Our second room was given 1 hour late, and the hotel didn't take any responsibility. The hotel doesn't believe in customer centricity. It is rated as a 5 star but with 2 star attitude & experience. Guest are at their mercy. Staff is inhospitable and inflexible. Service is very poor. Request to talk to the GM was also denied. The guest relations manager said she didn't have GM's email id. Have never come across a hotel where staff does not have GM's email. It's such a shame that staff is resorting to such tactics to deal with guests. The resolution offered was that we will refund your money for 2 nights. The hotel is in middle of no where and they expected us to find hotel room instead of finding us a solution. We travelled all the way from Dubai for this vacation, and everyone was so disappointed. Please avoid.