Copthorne Hotel & Apartments Queenstown Lakeview

We are stayed at the apartment unit overall room are spacious & clean . Just a little disappointed with the housekeeping not daily change my pillow case

There is free basement carpark at the hotel. Hotel location on a busy street. Room big and clean with mountain view, gotten a wheelchair friendly room.

We booked a room with two single beds and yet they provided us with a King size bed upon arrival. We expressed our concern to the reception and they said there is no guarantee for the room type booked especially during peak season, and they even said it is a common situation in New Zealand, which I personally haven’t encountered in other 4 hotels during my stay. I ended up paying extra for an extra bed so that my frd and I can sleep separately. The customer service from trip.com provided assistance instantly when we expressed our concern to them and they agreed to compensate the extra that I paid. Apart from that, the hotel is clearly understaffed as there were times that there is no one at the reception and I didn’t think the staff were very attentive and helpful either. Also, there were not enough parking space in there car park so we were forced to park outside the hotel as directed by the staff but then the staff called our room at 6:30 the next morning telling us to park our car back into the garage as people started leaving. All things aside, the location of the hotel is great as it is beside the lake and is close to the city centre. To conclude, I wouldn’t recommend this hotel to others.

Nice lake view and comfortable bed

The hotel was a little bit old and remote with the town center. We did not find the TV remote control at the arrival day and finally found the same under a bed. One rubbish bin was disappeared after the room service and my USB cable got stuck by the wheel under the bed.

Very convenient site and with nice decoration inside the house. Good stay!