Gastnutzer
26. Juni 2023
1. Very rude staff. I happened to ask for a mug from Gina, a Russian lady, and she refused blatantly. I tried to explain that I only get one coffee a day but she wouldn't help. She shouted at me and stated that cameras are watching her and that if she gives me a mug she will lose her job. 2. Questionable work ethics When I said to a tall, dark-hair lady (she was probably the manager but I'm not sure) I'll post a bad review about my experience with Gina and the mug, she said, ''Go on, nothing new''. And when I said to her (probably the manager) that the customer is always right in hospitality and that they need to do some customer service training, she laughed at me. 3. Uneccessary and suspicious charges They wanted to charge me 2 euros/day for a fridge to be put in my room. They said it was mentioned on their website but it wasn't when I booked. 4. I asked for pure butter in the morning and all they had was margarine. When I said this is not butter, she pointed out to the product's packaging label ''buttery''. I said that this is the name of the product, it's not butter. (She didn't even know the language). 5. The legendary Cypriot hospitality is absent. Staff were foreigners and treated people coldly. I didn't get any warmth from them but only cold treatment and unwillingness to help. I must admit, however, the night staff were friendly (a Cypriot barman and a Romanian lady). 6. If you want true Cypriot hospitality, DO NOT GO to this hotel.
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