HomeTowne Studios Tacoma - Puyallup

This is somewhat long, but don’t waste your time here. I’ve tried to let things slide, but the staff here is literally incompetent. Be aware and double check what you are being charged, as they use a calculator and manually insert the rates and taxes (aren’t we in 2021?) Anyways, I noticed mines was over by $78 dollars and the next day I went in to the office to let them know nicely that, hey I believe I was overcharged. They then obviously acted like I was wrong and so the manager recalculated it and said that I actually owe them, I literally did the math a million times prior to letting them know and I even had it broken down on the receipt step by step. Also how is it that the girl at the front desk and the manager can’t use a calculator? How many others were unknowingly charged incorrectly? So I let them know again that they were wrong and after multiple attempts they realized that they calculated it wrong and that I was right. I told them it’s okay, after they apologized to me. I get it people make mistakes it alright. But then I was not given the credit immediately, they said if I extend that they will subtract it from the total or if I don’t that once I check out they would refund me. So basically they kept my money for 2 weeks interest free. But it’s okay, I am nice right? I told them no problem and thank you and went about my business. Now 4 days later after checking out, I realized I haven’t gotten my $100.00 deposit back. Since it was early in the morning, I sent an email to them and later that morning they sent me a receipt that was updated that same day showing that they retained my deposit. I then immediately contacted the front desk and they said they retained my deposit, due to the room missing a comforter and a inlet sheet. Why would I take an old comforter and an old inlet sheet that multiple people have used before me that’s disgusting? but okay, if that were true when was I going to be notified? But what’s strange is, if they knew it was missing since I left wouldn’t the first receipt when I checked out show that they retained my deposit? it wasn’t until I asked that they updated it and decided to retain it, how convenient. Anyways, I literally left everything that was there in the room as is, to include my room keys. I am an adult not a child, I don’t have time to be stealing literal trash. I was then told by the girl at the front desk that she will notify the manager and that they would call me, apparently not because it’s been 7 days since our conversation and I haven’t been contacted or refunded. But you know it is what it is, we pick and choose our battles and dealing with incompetence is simply a lost cause. Lastly if you do extend make sure they update your room keys. Both times that I extended the room keys were not updated by the staff. So I had to go back down to the office to have them fix it, like this is their first time extending someone’s room. I will never be going back to this location. I thought it was decent