Gastnutzer
12. Februar 2025
Just finished a tour of Sri Lanka with Inspiring Vacations, stayed in 7 different hotels, this was the worst by far. Lovely site, lovely pool, very tired hotel and terrible service. First room we were allocated could not be locked, the latching arrangement for the pool access door was smashed, we were given another room. this room had no fridge and they seemed surprised when I asked for a fridge so they went to our first room and brought that fridge to our room, All this changing rooms and waiting took the best part of two hours for them to sort out, very frustrating when you just completed a long road trip from our last hotel, it was at least two hours plus before we were settled in. The second room - TV did not work, the phone did not work, we could not get wifi in our room, we had to go back to the reception area to get wifi. I advised the front desk (could not ring them as the phone did not work, had to walk some distance to the front desk several times ) of these issues at 6:00am, at 2:00pm and 4:00pm, finally got a tech to come and sort things out, left the tech in our room while we went for pre dinner drinks and then dinner. Got back to our room at approx 9:30pm - nothing fixed and no attempt to contact us to advise us of the situation - went back to the front desk again at 10:00pm and complained again - staff member knocked on our door at approx 10:30pm offering to move us to yet another room, by this time my wife was already in bed so no moving rooms again. we were leaving the hotel ( were there for 2 nights) at 6:00pm the following day, no point in moving rooms that day. 3 out of 4 of the available plugs in the room did not work. If we left the pool access door open a foul smell emanated from the flood overflow drain in the toilet floor and would fill the toilet /bathroom with a sewer smell- I can only assume that with the aircon going and the door closed it created a positive pressure in the room thereby holding the odour back, as soon as the door was opened the bathroom smelt like a sewer. Staff smiled politely and did nothing, not their fault I suspect, very poor maintenance and staff training. Worst hotel I ever stayed in. Will be giving feedback to Inspiring Vacations 9could not ring them as the phone did not work)
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