Casa Kimberly Boutique Hotel

Rude staff. Jorge in the restaurant was incredibly disrespectful when staff failed to inform me of certain policies while making the reservation and then failed to send the info that was promised. Have celebrated several special occasions at their restaurant in the past but never again.

My friend and I recently had a very disappointing experience at Casa Kimberly. We were granted a late checkout until 1 PM, but when we returned to our room at 1:15 PM to quickly shower before our long flight, we were shocked by the response. The General Manager, Juanita Gutierrez, who claimed to be the owner, demanded an additional $300 for just 15 minutes past our checkout time. Juanita was extremely inflexible and rude during our interaction. Despite our situation and the short duration we needed, she was adamant about the excessive fee. This behavior seemed more like a tactic to squeeze extra money from guests rather than genuine hotel management. Unfortunately, this incident has completely altered our view of Casa Kimberly, a place we once enjoyed. We strongly advise caution with this hotel’s management, especially for those who might face similar last-minute travel dilemmas. Denise was a wonderful concierge.

Our recent stay at Casa Kimberly was utterly disappointing, and the unprofessional behavior of the General Manager, Juanita Gutierrez, who also claimed to be the owner, was the highlight of our dreadful experience. We requested a late checkout and were granted an extension until 1 PM. However, when we returned to our room at 1:04 PM, we were informed that we would have to pay over $300 (half rent) if we wanted to take a quick shower and grab our belongings. I informed her it would only be 10 minutes, but she was adamant. Juanita was extremely hostile and rude throughout the interaction. Her attitude was completely unwarranted and unprofessional. The staff, as always, were extremely friendly and accommodating. However, the management is absolutely awful. This experience appeared to be more of a money grab, as they would not even let us back into the room to retrieve our belongings. Sadly, due to this bizarre and unpleasant encounter, this will be the last time we stay at Casa Kimberly. We have enjoyed many stays here in the past, but this experience has overshadowed any positive memories we had. We cannot recommend this hotel to others under its current management.

This is the worst place in the world with very bad customer service. Hostess Donna was extremely rude and was a horrible host. We were visiting from SF and went their for dinner and was treated badly. Attaching a pic of her in case you run into her. Please help me get the word out and discourage people to visit this place

I had the shrimp Diablo and a partner had the lamb Chops and other people had other meals but it was very mediocre and they did spill a drink on one of our group and while they did apologize as the drink was dripping all over her back, They should have at least given her one dessert free.

What a fantastic hotel. The former home of Richard Burton & Elizabeth Taylor turned into a delightful 9 room hotel. Fantastic rooms & service. A salt water swimming pool in the annex across the bridge. It's pricey but worth every cent. It is located away from the beach so we spent 3 nights there for our third time & then ent to a beach hotel.

The food, cocktails, service, atmosphere, and ambiance were all excellent. Our table gave us a wonderful view of the sunset. Our waiter was attentive and responsive. The history of Liz Taylor and Richard Burton was insightful and romantic. The food and cocktails were exceptional.

The former home of Elizabeth Taylor and Richard Burton is quite large for a live nest but absolutely perfect for a boutique hotel. The 9 rooms are grand in size, well appointed , all seemingly with stunning views of Banderas Bay. The city center is just a few blocks down the hill. Beautiful swimming pool offering absolute privacy. The staff is knowledgeable and eager to assist. Let me mention the concierges, Denise and Oscar who help with all your needs. The highly regarded restaurant, Iguana, is open to guests only for lunch and breakfast. Dinner is open to the public. Have the concierge make a reservation because Iguana is a local favorite and highly desired for sunset dining. Sunday brunch is open to the public as well.

I don’t usually take vacations - so I really wanted to have an experience I’d never forget. My stay at Casa Kimberly blew me away. Upon arrival, the concierge had all of our bags taken care of and sat us down for checkin. We were offered welcome margaritas which were absolutely tasty! Checkin was fast and easy. We got a quick tour around Casa Kimberly as well as an introduction to the history and significance of the building. We took the elevator to our room, and the concierge showed us around the room. Everything at the hotel has been recently renovated, while keeping the building’s authentic charm. There were so many details in the decor it was hard to keep moving and stop yourself from gazing at everything from the stone columns to the gorgeous metalwork. We stayed in the VIPs, which is a suite at the very top of the hotel. The only room I think that compares above this class of suite is the Elizabeth Taylor room, which while currently under construction, features a private swimming pool and terrace. The VIP suite still included a private outdoor terrace, an outdoor jacuzzi, a comfortable king size bed, a huge shower, a television, and the finest of furniture and decorations. It honestly felt like a dream The VIPs suite has a gorgeous view of Old Town Puerto Vallarta, the bay, and PV’s beautiful sunsets. Golden hour here is definitely something everyone should have on their bucket list Finally, the food and hospitality is top tier. The hotel features a restaría t open to the Publix for dinner. It’s very busy, and for good reason - The food is some of the best I have ever tasted. Everything was PERFECT. We also had food delivered many times to our door. The morning breakfasts on our balcony were spectacular, and the private dinner service was an absolute treat. The hotel only has about a half dozen rooms - so every guest is given as much attention as they desire. During the day time, private breakfast and lunch service is offered. The bar at the restaurant also offers a huge variety of expertly crafted drinks and a large variety of wines and tequilas for tasting. Thanks to everyone at CK that made me feel so special on my vacation to Mexico. I will definitely be back