Gastnutzer
30. April 2024
It is a quaint, lovely hotel right on the ocean, and steps away from the heart of an amazing little town. However, the management staff lacks compassion and I will NEVER return. I had a 1-week reservation, paid on arrival. But I was forced to leave after just 3 nights, due to the death of a fellow American soldier in Ukraine -who like me -was volunteering services there. I respectfully petitioned the management, NOT FOR A REFUND, but ONLY for a 4 night credit for future use. In that same note, I explained how impressed I was with their hotel, and how I wished to make THEIR hotel my regular place on my multi-annual trips to P. Morelos. Yet, ALL I got in reply was a curt refusal which lacked empathy or compassion -and which tasted of sour greed. WILL NEVER RETURN
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