Novotel Puerto Montt

The room we had had an amazing view, and the most awesome comfortable bed with the best pillows ever. The evening meal was a disappointment, and breakfast was plentiful just manic, with so many people and not enough places to sit.

For the past todays we haven’t had hot water to take shower, no AC, no water last night for several hours, sink is plugged, shower Handel is broken, , no wifi , have been able to take shower for the past 2 days . Horrible experience.

Perfect

Excelente atención! El personal muy amable, el desayuno bien variado todo rico!

已經是第三次在這裏住了，風景、衞生、服務都很好，前台在11樓，停車位在商場裏面，停車還是比較方便。酒店在走廊新增了熱水機可以隨時取熱水。

Todo excelente! Habitaciones, desayuno, atención y limpieza!

Grandes chambres confortables avec très belle vue, accueil très bon. Dommage qu’il n’y ait pas dans les chambres de bouilloire.

I was there for a quick business meeting. The rooms are beautiful, and the views breathtaking. Although, It was a little difficult to find the hotel parking, I was guided by Carlos from the front desk, and I arrived without any issues. Breakfast is available early in the morning, always good when you are traveling for business. They are located within the Costanera shopping center, making it very convenient for a quick byte, or a shopping break.

I made the reservation through *********** more than two months in advance, using my credit card details. the day before my flight was changed and I sent a message to the hotel requesting early checkin, as I had two children, but I did not receive any response. the contact with the accommodation is terrible. I waited until 15:00 for checkin on time. at the entrance I received the annoying information that they do not accept credit cards, only US dollars or the national currency. I had dollars, exchange made at an official exchange office, valid banknotes and they did not accept my banknotes as they only accepted a specific run of banknotes. my checkin was late, the kids exhausted. the fronteamos had no change for my payment. horrible. very uncomfortable, very embarrassing.