Rainforest Hotel & Cabañas

Do not recommend. Extremely dated property in need of refurbishment. Cabin is a ten min walk away from reception on gravel. Arrive to find windows left open in a tropical climate and AC not turned on. Harsh white lighting. The floor was sticky probably due to the previous guest having checked out and the heat causing condensation from the AC. It was clammy and musty. The towels, sheets pillows are too old and yellowing and the mattress was collapsed on one side. There is no phone in the room to contact any staff either. That’s a serious safety and security issue in times of emergency. For a property their size it appears they are understaffed as well. Our flight was delayed and despite checking in around 0100 we proceeded to check out at 0630 and went to Hotel Grand Crucero across the road. There’s really no excuse as hotels around the area are around the same price and offer amenities and furnishings way better than what we expected. I acknowledge my mistake for not having done more research on the property which is why I did not ask for a refund and checked out immediately after getting some rest.

Muy buen servicio . Los empleados del hotel muy predispuestos a ayudar y fueron muy gentiles . Las cabañas disponen de todo lo necesario para pasar unos días muy buenos La hemos pasado muy bien . Sin duda volveríamos a hospedarnos alli

設備比較舊 房間大但是不太温馨 服務熱情