Squares Beachside Apartments

Be sure not to be misled, this is not within the white beach shoreline. But if you want a serene beach side, this place is quiet and less crowded, where you can also enjoy swimming. The family room is spacious with a sea view balcony, though you need to climb to the 3rd floor..You can cook food, however, kitchen materials are incomplete. Customer service needs improvement as the staff are not that responsive and sometimes nowhere to be found if needed. Place is also far from white beach and dining areas, so you need to add ample budget for your transpo via tricycle .

After 5 years of not visiting Puerto Galera, I think I will need another 5 years to recover just because my whole family's experience in Squares was truly terrible. We arrived in Squares only to find out that the "booking manager" made a big mistake in our reservation. We were informed that she booked us for 2024 instead of 2023. Receptionist then had to find us rooms as it was a Friday and weekend approaching means most rooms will be occupied. We booked for 40pax so you can only imagine our frustration and worry after hearing that the booking manager made error in the system. First - they gave us 2 rooms (7 of us were there for the Friday night and the rest will be arriving on Saturday night). The "deluxe" room was horrible, it was meant to be for 2 pax. No problem with the size of it, but it was really dirty! It's obvious the room was not prepped at all for guests. The other room was in another building - it looks clean, no problem with this one. But we are here for a family reunion and it's just weird to be so far apart. So we asked the receptionist again if they can offer something else. She mentioned the "bungalow". We checked it out and asked them to clean it. There's still the question of what will happen to the rest of our relatives who will be arriving the next day. I eventually called the person who managed our booking, her name is "Trisha" and asked her what will then happen. She said they can book the rest of the party to their other establishment. I said that this is not good because this is a family reunion, and the error was not from our side so it will be unacceptable. The other building is far from the beach, it is near the main road so I really do not understand how this is a proper solution. Eventually they offered this family room and that we will pay the same amount agreed in the booking, but that they will not charge us for the bed foams that are supposedly extras seeing as they've already caused inconvenience and hassle to us. We just really want to go through with the planned reunion as it has been five years since we last saw each other. The next day (Saturday), the rest of the party started to arrive. Suddenly, the receptionist approached me as I was hanging out by the pool to watch over my nieces and nephews who were swimming. The receptionist said that the "owner" Rose wants to talk to me. I asked her why, and she said it's because of the payment for the bed foams and that the owner insists on paying for it. I really didn't want to be bothered by any of this anymore and to be honest I just couldn't wait to leave this place so I asked her to wait for my mother to come back as she arranged this whole trip for us and I don't want any more stress. The receptionist went back to the "hut" which serves as their front desk I guess...and there I saw another lady who I assume is the owner Rose. I truly can't understand why she can't just approach me then and why she needs to send someone else when she's just close by? Ma