Bitacora Lanzarote Club

Stayed at Bitacora in August 2024 with my wife and daughter. First of all I must say the Bitacora is NOT on cardiac hill ! Yes it's located up the hill but incline isn't that bad when you get used to it and we found 3 or 4 different ways back to hotel. We had emailed ahead requesting an upper floor room as with us being 2 able bodied adults and a 15yr old we have no bother up and down stairs, but on arrival we were informed this wasn't possible , ok no problem. The room we were given was downstairs, clean and large enough for us but no privacy as veranda wide open to guests, no sun on veranda and a view of the pool , in fact rooms 104 to 120 have no sun at all and over the course of our stay we noticed ALL the 1st floor rooms were occupied by either young families who had to try and carry pushchairs,inflatables etc or elderly who struggled with the stairs. Now onto the sunbed wars , yes wars ! You have to queue from 8.30am for the pool to open anytime from 9am to 9.45am depending on the mood of the pool cleaner. My wife queued one morning and had to run and use the towels as Frisbees to get 3 sunbeds ! She said she never felt so embarrassed in her life , needless to say we only used pool twice in 10 days and went to beach instead. As usual sunbeds had towels on them all day and weren't used definitely needs policing. We brought this up with the gentleman on reception who informed us "it happens everywhere " no sir it doesn't. Been to PDC twice before and many other resorts on Europe over 20 years and never been as bad as here . May return to Bitacora at a quieter time of tear but definitely not in July/August there simply isn't enough sunbeds , we counted around 90 beds to over 100 rooms .

Stayed here at Christmas,, same opinion as I have now staying in June!! The apartments themselves are in need of modernisation....there is a non smoking policy in and outside the rooms, although we found cigarette butt burns on the sofa and pillowcases and stains at the bottom of the curtains (see photos attached)...the walls are paper thin so you will hear your neighbours going to the toilet and flushing it , you will hear them talking , pacing up and down the floors in high heel shoes and dragging their furniture around the floors from 6am and then from around 1am when they are back from a nights drinking.... SO we arrived on a Sunday and for the first 4 nights we didn't sleep...the room above us had clientele from an Irish travellers group....they were fighting all night, throwing furniture, screaming and making so much noise...we made 5 complaints and on night 4 they were evicted...we got an apology from the manager but were not offered any compensation, not even a free drink or food in the restaurant.....this was very disappointing considering we were only here for a week ...the pool area is very clean but no lifeguard and a dash for sunbeds from 9am....the pool at this time of the year was freezing so we didn't even get a swim....Overall we would not recommend this nightmare place

Just back from 11 days here, apartments are spotless and super comfy beds and great powerful showers. Great location only 7 min walk to the main strip. Plenty sun beds and bar cafe serves great food, the steak was cooked to perfection. We had a late flight but showers in the gym were excellent. All the staff are brilliant, guy on reception was really friendly and helpful, staff in the bar are all super nice and the cleaners and handyman never stop and nothing is a problem, wee shop next door sells everything. Would recommend 100% and will defo return.