Emerald Hotel

We are staying at the hotel now and chose it due to the swimming pool. It is a nice hotel but not 5 star standard. Simple things like no drinking water in the rooms, replenishing the coffee, lack of coat hangers etc. could be quick wins to improve the stay. The staff at the front desk seem confused most of the time. The breakfast is great and the pool area is nice (although busy at weekends and took time to get sun beds which surprisingly the hotel guests didn’t get priority over external people using the pool). No information about this was provided at check in.

Have come to this hotel facilities numerous of times and the service has always been great. But today has really shown a different side to this management at the outdoors swimming pool where a member of staff was very rude and even had the cheeck to swear at my sister and my family of 9 pupils. Its a shame he started working shortly after and even in and around me which was quite intimidating. Will not come here again as i believe they do not take their business seriously.

I had the pleasure of visiting Kosovo to speak at a conference, and stayed at the Emerald. Regular readers will know that I am not normally someone that gives our great ratings to be generous – I just don’t think that’s useful for readers if they’re not aware of potential downsides. But I literally could not find anything wrong with this place. (I mean, the traffic in Prishtina is fun, but that’s not the hotel’s fault). More than that, there are several plus points. The staff were fantastic – uniformly helpful and attentive even when I was being daft, and with better English than mine. The hotel has some great facilities – the business conference was on site – and a great couple of bars and even a fab looking pool (sadly I had not bought my trunks). The room was a generous size – at least a queen bed, as well as a desk and sofa – the wifi worked better than many other places I’ve been (Saudi, I am thinking of you), and although there wasn’t an ironing board in the room, it arrived with record speed when I asked for it. Honestly, I just really liked this place. It’s a short hop into the City centre as well (albeit not always a quick one! 😊 ) and well placed for the airport too. I hope I get to go back again.

Terrible, wanted to us e the outdoor swimming pool. I called the day before asking if there is need for a reservation, they told me no there is no need as there is enough space. I went the next day and they told me the are full. Bearing in mind this is apparently the best hotel in Kosovo, the service is was terrible, i travelled 1 hour to go here.

Un magnifique hôtel en périphérie de Pristina. Le personnel était accueillant, aidant et chaleureux. Le restaurant de l’hôtel sert des plats succulents, bien présentés et à des prix extrêmement compétitifs. Le spa est magnifique et immense (sauna, hammam, piscine, jacuzzi, bac d’eau glacée). Le petit déjeuner est délicieux, les serveurs sont toujours là pour nous aider. Je recommande à 100%

Frigos en panne, ascenseur en panne, spa l'eau était payante et le combles première fois de ma vie que dans le Petit Dej le cafe ( Machiato) est payant je comprend pas très bien ce genre de service . Le suisse est bien plus professionnel au bien le Sheraton .