Executive Inn & Suites Prescott

This hotel prominently advertises their pool and boasts of a free breakfast — and they no longer have either. They also say they have guest laundry and 24 hr front desk service. After booking the place for all these amenities, and heading there for a one-week stay, I found out the pool is CLOSED (apparently permanently), they DO NOT have any breakfast or food available at all, and don’t provide housekeeping service unless requested. The “laundry room” had an old tattered “OUT OF ORDER” sign on the only washing machine, and every day I asked when it would be fixed, I was told “maybe tomorrow.” From the looks of that old sign on it, they never are fixing it, just lying. How can you trust a place that advertises having a pool and free breakfast long after they’ve stopped having these?? Also, the rooms have jacuzzi bathtubs that DON’T WORK, though you only find that out after asking about it. And no plug or stopper in the tub so you can’t even take a bath! How cheap is that? Also, the smoke detector in the room was not connected — I found it in a nightstand drawer! In other words, they are putting zero money or care into the upkeep of this hotel, and using years-old descriptions of the property that make it sound like it still has all those amenities it used to years ago, when under different management. Every time I went to the “24 hr front desk” I had to wait a LONG time for anyone to come out of the back (where they live, apparently) or else come back later and hope to catch someone there. It’s not like they have actual employees staffing the desk. So many things about this place were not up to par and not what they advertise, that I cut my losses and left two days early, and went fifteen miles away to stay at MUCH nicer accommodations in Hope, AR, where the laundry room had a working machine, the pool had water in it, the desk was actually staffed, and the breakfast actually exists. The management refused to refund any of my prepaid week here even though I left two days early and complained of all the inadequacies, but it was still worth paying double to go elsewhere.

Were it not for the woman working the front desk, I would not have given them the 2nd star. The place was totally neglected. I made sure they had bath tubs. They did. It was a good sized jacuzzi. Not only was the control bot operable, but it had no stopper! Only the shower could be used. The place had 3 men cooking outside over a bucket in front of their room and a man standing outside smoking. As a 76 year old woman, I wanted to be certain I was safe. Latch on door broken. Smoke alarm hanging from the wall. Paint chipped, 1st room, the sink was full of water with what looked like black gravel.