Gastnutzer
27. Januar 2024
Sometimes appearance isn’t what it seems. The hotel is beautiful from the outside and in the lobby, but that’s it. I had high expectations for this hotel considering its age and not that old. I am extremely disappointed with the cleanliness, lack of basic services, extremely poor breakfast options, and the absence of front desk employees. It was great to be recognized and thanked upon check in by the desk agent for being an Ambassador Elite Member, but beyond that, status meant nothing. The first room I was given was room #402. The room was not properly cleaned. The carpet had not been vacuumed and there were a lot of dead bugs on the window seal. The sofa pillows were stained so bad and extremely dirty, I had to turn them over. I went down and requested a vacuum. They came up and vacuumed the carpet withing 15 minutes of my request. The next morning, I found several live bugs crawling on the wall in the closet. I immediately removed all my clothes from the closet. I brought my concerns to the morning desk clerk around 6:45 AM and I requested another room. He did not seem to care much (even after showing him photos of the bugs) and told me “When I return in the evening, let the desk agent know and they will try to find me another room. When I arrived back later in the evening after work, I expressed my concerns again to the front desk clerk and requested another room. She did not seem so happy with my request. After showing her the photos of the bugs, her words were “oh, that’s just lady bugs”. I don’t care what kind of bugs they are; I didn’t want them in my room. She gave me room #113 right next to the mechanical room. This room was very noisy, especially around 4:00 – 4:30 AM when the breakfast attendant arrived. Every morning, I could hear was doors slamming as she or someone else went in and out of the mechanical room. Also, the conversation between her and others was very loud. I did not sleep much. This room was also not properly cleaned. There was a used coffee on the counter and a used single serve coffee k-cup in the coffee maker. The lock / door handle had a malfunction and entering and exiting the room was extremely difficult. To get in and out of the room, I had to turn and lift on the door and handle at the same time. The tiles are coming off the wall in the bathroom. The iron had black stuff caked to it, therefore, I could not use the iron. I guess the icing on the cake was, I stayed a total of 5 nights, and never received housekeeping service. Somone did come into the room and leave fresh towels, but did not remove the dirty towels, nor did they do a room refresh. Breakfast was the worst that I have ever experienced at Springhill Suites. First, the eggs looked horrible, under cooked, and piled so high, the quality ******. No regular milk for cereal. As an Ambassador Elite Member, I am disappointed with the lack of attention to the basic needs of the guest.
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