Iberostar Selection Praia do Forte

O atendimento foi impecável desde o momento da chegada. A equipe se mostrou extremamente educada, prestativa e sempre disposta a garantir que cada detalhe da nossa estadia fosse perfeito. Todos os funcionários, desde a recepção até os serviços de limpeza e os atendentes nos restaurantes, mostraram uma cordialidade e simpatia inigualáveis. As instalações do resort são impecáveis, com uma estrutura moderna, confortável e muito bem cuidada. Os quartos são espaçosos, limpos e com uma vista maravilhosa. As áreas comuns, como as piscinas e os restaurantes, são amplas e oferecem conforto e sofisticação, proporcionando um ambiente relaxante e agradável. Recomendo a todos que buscam uma experiência de qualidade com serviço de alto nível.

Resort se diz 5 estrelas, porém o serviço é de 1 estrela. Por ser um resort 5 estrelas, o que se espera é que o atendimento esteja à altura, porém a realidade é que para pegar bebidas nos bares e ao redor da piscina as vezes é necessário enfrentar filas nos balcões, se fosse 5 estrelas teriam garçons atendendo em volta da piscina. Na praia o serviço é pior ainda, há somente um pequeno bar no qual não é feito drinks e o chopp oferecido é itaipava e caso queira beber uma cerveja na areia você terá que andar para ir até o bar para conseguir uma cerveja por vez, pois o "hotel" não fornece baldes com gelo para por as bebidas. Se diz all inclusive, porém se você for no bar e solicitar uma garrafa de qualquer bebida que não seja cerveja, você não receberá, pois segundo eles, é perigoso andar com garrafas por ai, ou seja, voltei a ter 4 anos e não posso ter uma garrafa em mãos. Solicitei uma garrafa de gin para tomar no quarto, pois não estava no clima pra ficar no bar pegando doses, a supervisora em questão me negou a garrafa e diz que eles não fornecem a garrafa, sendo assim, é all inclusive somente na teoria. Zero carisma e vontade de trabalhar por grande parte dos funcionários, é até entendível tendo em vista que o funcionário está acumulando cargos tendo que atender 30 pessoas ao mesmo tempo.

This is the third time I have stayed at the iberostar resorts in Bahia both at the iberostar Bahia and the selection. The selection is priced much higher than the Bahia, do you would expect an elevated service level. The Good points The hotel is set in spacious grounds with numerous swimming pools, right next to the beach, it is about 90 mins drive from Salvador, taxi costs about £55 at today’s rate. Check in is from 1500, if you arrive earlier you can use the facilities straight away and return to reception after 1500 for your room key. There is a large main buffet for meals, all of which were varied and of a high quality, there are also numerous speciality restaurants, French, Italian, oriental etc for which you need to make a reservation, be aware you are limited to the amount of times you can experience these based on your length of stay. The complex has a spa and theatre . The rooms are clean and functional with a mini bar and tv. At check in you are given the option to upgrade to star prestige level, this costs about £50 per day, for this you get exclusive access to a private pool with poolside service a lounge offering food all day and the ability to book speciality restaurants in the iberostar next door. This pool area is managed by rafael, who goes out of his way to make each guests experience a memorable one, both he and his team at the star prestige area were outstanding and they should be recognised for their commitment to guest satisfaction. The not so good. Check in is very very slow, I waited over 20 mins and it was not even busy. There is a hard sell to upgrade to star prestige level, having been in this hotel in the past I was aware of this and it suited me to upgrade. Meal times in the main buffet were a bit of a hit and miss regarding the table items,sometimes no cups, spoons,cutlery etc, trying to get someone’s attention to rectify this could be challenging. In the speciality restaurant on two occasions we were given the menus then left for ages without anyone coming to take orders, I had to complain twice about this. We had an issue with no hot water and then no toilet flush, having reported this someone came to the room, had a Quick Look, said “don’t know” and left, as this was late at night we left it to the next morning, again went to reception to get this sorted, no one seemed very interested. Later that day returned to room, not fixed, returned to reception and asked for the duty manager only to be told there is not one in today, really? Guest services witnessed our conversation and spoke to us saying there is always a duty manager, guest services took control of the situation and got the issue fixed very quickly,she even sought us out at the oool to tell us lol was now ok, however being lied to by reception is unforgivable. A peculiarity with star prestige is that you can book the restaurants in the iberostar bahia, but you cannot use the star prestige bar there, crazy, especially as there is no star prestige

I hereby express my dissatisfaction regarding an inadequate charge, identified on my invoice referring to my last stay at the Iberostar Praia do Forte hotel, from 07/01/24 to 07/07/24. I made a reservation in the above period for 2 adults and 2 children, however, upon arriving at the hotel reception I was informed by the supervisor Audrey (very unprepared and impolite for the position by the way) that there were no children listed in my initial reservation acquired by a partner reseller. I presented the check-in voucher with children included I received from TRIP.COM and the front desk supervisor Audrey just ignored It and told me to contact them and I would have to solve the problem, even that the legal responsibility for the eligibility of partner resellers lies entirely with Iberostar. Me and my family was ignored next to the check-in counter. I asked to speak to the reception manager, Mr Matheus, who did not want to see me. In order to not to ruin the family vacation even more, after all, we had just arrived from a red eye flight and minimize my family frustration because we couldn't check in, I was compelled to accept the unreasonable solution proposed by supervisor Audrey and manager Matheus, in charging me an “extra deposit” so that it would be possible to check us in and after verification with the partner reseller (ignoring again the voucher presented) the amount would be refunded before our checkout. When checking out, for my surprise, they informed me that the amount had been wrongly processed as an expense and it would not be possible to refund It. When checking my bank statement, I found that the amount of R$ 5,819 for the extra deposit had actually been debited, totaling a double payment since the children were included in the initial pre paid reservation processed on 06/22/24. I am certain that this is an administrative error and I urgently request a refund of the double amount charged. I look forward to a coherent solution for this issue and thank you in advance for your attention. I emphasize that this is my sixth visit to the Iberostar Selection Praia do Forte, in addition to having already visited other complexes such as the Iberostar Grand Bávaro in Punta Cana and Cancun. For this reason I was even offered and I kindly declined to be part of The Iberostar Club. It is a shame that this last visit ( with different front desk management team ) ruined the good impression of the hotel I use to have ( see my last review from 2019) Gustavo Leal

We spent a very enjoyable week at this sprawling beautiful resort. Rafael took very care of us throughout our stay. Our room was spacious, quiet and comfortable, and housekeeping staff kept our room in good shape. We enjoyed the Star Prestige Clubhouse, pool and bar. There was a separate private beach area and bar for Star Prestige guests. The resort had quite a few pools around the property. All of the restaurants had excellent food, including the buffet. We especially loved the Italian, French and Bahian restaurants. We were disappointed with the red wine, but the cocktails were excellent, especially the caipirinhas! We want to make special mention of Luana - who took on as a mission ensuring that my husband's shrimp allergy did not preclude him from enjoying the restaurant offerings. She ensured that all of the kitchen staff were made aware of the need to supply separate serving utensils, she arranged for some of his dinners to be prepared in advance in a separate kitchen, she visited our table each night at dinnertime to ensure that his needs were being met. She was truly amazing. I hope she is recognized by the hotel for her Herculean efforts! For our anniversary we were treated to chocolates and champagne in our room, which was decorated in wall to wall rose petals. The staff prepared a bath with scented salts, also decorated with rose. And swans and hearts towels were arranged on our bed. We loved the spacious spa. The massage staff were skilled. Each day we were asked how much pressure we preferred and we were given a choice of scented massage oild. We enjoyed the variety of small pools and jacuzzis and the refreshing drinks. While several Star Prestige staff members spoke English, most of the hotel staff did not. Fortunately I speak some Spanish and that helped, but the hotel should consider restarting the English lessons that were halted during the pandemic if it wants to attract North Americans. Also, it was very, very hot when we were there, and the metal handrails leading to the pool were just short of burning. The hotel should consider installing rubber coverings. All in all, a memorable stay in Brazil!

Excelente resort all inclusive. Bebidas? Todas que eu pensei em beber e das melhores marcas. Comida? Deliciosas. Acomodação? Quarto com espaço ideal para minha família ficar de forma confortável. Gostaria de reconhecer diversas pessoas, mas destaco o carinho e a dedicação do Rafael (supervisor do Star Prestige) e toda equipe dele que fez de tudo para tornar a nossa estada mais do que agradável.

EXCELENTE GRUPO!!!! MUY BUENOS PROFESIONAKES, MUY BUENO TODOS LOS JUEGOS QUE ORGANIZAN CUSCUZ, KABESSA, RAMON, YEYE, PERLA NEGRA EXCELENTESSS Muy buena la atencion del resto del personal del hotel tanto del personal de limpieza como de los restaurantes Es la quinta vez que venimos al hotel y vamos a seguir viniendo porque nos gusta mucho

Good pool service and facilities maintenance. The food was bad and the service in the restaurants was even worse, It seemed like the employees were hired days before and were poorly trained. Safe into the room was not working. Making dinner reservations at one of the a la carte restaurants was almost impossible - we had to beg to make reservations, even though we had the right to.