Renaissance Portsmouth-Norfolk Waterfront Hotel

It’s was cool, front desk could give more chic fil A vibe with there greeting, but overall it was cool

Pleasant stay, staff was professional & kind with one exception upon arrival. Only odd feature was the thin walls. We could literally hear the entire conversation in the room next door.

This hotel is beautiful! Check in was a breeze. There was a birthday party going on when I got there the live band was jumping!! The bar staff was the best! Tameka was the sweetest! Drinks top tier. Was t really impressed with my meal I had the steak, asparagus & mashed potatoes. My room was so comfortable and the views were so nice and relaxing. Will definitely stay again.

This is a very attractive alternate to staying on Norfolk side of the river with easy access via ferry. Staff were awesome and property appeared brand new due to recent upgrades. Breakfast buffet was awesome as was Daruis who waited on us. Great stay!

The hotel was nice and in a good location for going on a cruise out of norfolk. Our TV in the room did not work. They gave us free breakfast to make up for it, which was nice.

Bed linens & pillows were terrible! Towels great! We had very late room service on Friday…. Left no coffee, fresh cups, glasses, etc. No room service at all on Sat. Had to call desk for towels, coffee Outdoor area could be improved….. many chairs had no cushions Location is so nice but for $529 a night, we expect more!! Staff was very nice.

At the busy time only one elevator out of three was working. Valet parking-really. You park your own car and get your own car when needed. We had to get our cart, load our clothes, take the cart to our room and return the cart. Coffee for guests was empty in the morning. No one seemed to care!

Check in was 1 hr late. Under staffed for big event. Outside patio chairs needed new cushions. Staff was friendly. Our room tv wasn’t working & they took 2 hours to get it fixed, but gave us free breakfast for the problem. Great location & parking. Next to ferry. Enjoyed our stay

The room itself was nice but it was so dark. The showerhead in our room did not work well. The hotel also has some wear and tear. You see stains on the walls, near the elevator buttons, inside the elevators, in the hallways, etc.