Gastnutzer
30. Juni 2024
If you are about to book this hotel because "It's a Hampton and all Hamptons are good," DO NOT BOOK THIS HOTEL. My family stayed at this hotel for four nights in June 2024. I am just going to list the problems in the fastest way possible: -The first thing we got told was that there was NO TOILET PAPER. We had to go purchase our own TP when we went out. They DID offer to refund our rooms the moment we tried to check in, but who can just refuse the whole room, when you're hundreds of miles from home, while standing in the lobby? -The "breakfast" you expect at a Hampton was not what was served. There were some stations with cereal, some bread and bagels, the waffle thing, and some instant oatmeal. There was a sign that indicated that "our oven went out this morning!" to apologize for there being no hot breakfast. This same sign was in place all four days, and the warmer was full of days-old water and chunks of leftover food. -The shower curtain in our room was dangerous. My wife tripped and nearly fell in the shower because the shower curtain was a good 14 inches into the tub floor. -The curtains in the actual bedroom were disgusting, blotched with black specks and filth, which is probably because ... -The air conditioner was barely functioning and spewed out gross, stale air, and the unit itself was covered with filth. -There's no microwave. It's true that the listing doesn't specifically say there WOULD be a microwave, but at this point in history why would you even ask? EVERY hotel has microwaves! -The ice makers on the second and third floors were both out. Only the first-floor ice maker worked. -The elevator is rickety, and there's no certificate listing the last time it was inspected. -The hallways smell of stale smoke. -The pool area was so overwhelmingly humid and hot that we did not even attempt to get in. It was easily 100 degrees inside. When we attempted to contact corporate over these complains, we basically got a big shrug in response. We were not offered anything other than an empty "we're sorry you had this experience." I've stayed in cheap hotels that were cleaner and had better amenities than this. Hamptons are NOT CHEAP. We book them because the brand carries with it an expectation that we won't have to deal with anything gross or unsafe, we'll be able to have a decent breakfast every morning, and everything will be fresh and clean. This experience has ruined my perception of the entire franchise.
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