Tour13296417413
17. August 2023
I stayed at Tropicana for 2 weeks with a friend and my two children ( 2 year old and a 7 month old). SERVICE - The staff are absolutely amazing. They went above and beyond to make sure we were comfortable right from the get go. I made a mistake and booked the wrong room (the smaller one) and they managed to get another bed into our room. The staff took our luggage and children up the stairs for us. They also would bring dinner to our room if our children were sleeping or didn't want to come down. I had great conversations with some of the staff and really got to know them. When our bus broke down, the manager called one of their own drivers for us. They were all so happy and friendly! Not a single complaint with the service. CLEANLINESS - Our room was very tidy and was serviced every day. The hardwood floor and balcony was swept, towels replaced, rubbish taken out, dishes done and beds made every single day. The house keeper offered to do our laundry and we received it back the next day as well. We had no issues with mosquitos, there were a few lizards on the roof outside but that was a non-issue. The grounds were clean, everyday we saw men working to keep the place tidy and presentable. SPACE - We had a beach front apartment (Room 11) which was located upstairs. The room had enough room for us to walk around while the toddler was playing. It also had a baby cot, double bed and single bed as well so I feel the room was very spacious. There was a large wardrobe with coat hangers and shelving we we could fit all of our suitcases and bags. There was a small table with 2 chairs and a couch that seated 3 people. The balcony was large with another table and 2 chairs. There was an air conditioning unit that was quite powerful and cooled our room right down in minutes as well as a ceiling fan. There was a flat screen tv. In the kitchen we had a microwave, toaster, kettle, gas stove with 2 elements, small fridge and plenty of cupboard and bench space. SECURITY - We felt very safe at Tropicana. There is a safe in the wardrobe where we kept our passports. They also have a security guard stay onsite overnight. BEDDING - Very comfortable, my children slept all night which never usually happens. Me and my friend had comfortable sleeps every night. NOISE - Some nights we could hear dogs barking from across the lagoon but it was faint enough to not disturb us. No traffic noise as Tropicana is situated down a long driveway away from the road. LOCATION - About a 10 minute drive from Port Vila township, 15 minutes from the airport. Just down the road from the supermarket and ATM. PRICE - Definitely worth the price. Affordable. FOOD - The chefs make amazing meals. Best beef burger I have ever had. So full of flavour and very big servings. GENERAL - Tropicana has a small pool which starts shallow and then gets very deep at one end. There were 2 kayaks and a stand-up paddle board for guests to use. There is a man-made beach which was a nice place to rela
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