Hampton Inn & Suites Port St. Lucie-West

As a Diamond member I stay at a lot of Hiltons, there are minimal things you expect. It had the worst mattress I have slept on in years, checkout was 12 and I was working from my room and had a 12 pm conference call. I asked for a late checkout to 1, all they would do is 12:30. The location is under construction, which it needs badly due to dated decor. I didn’t know that until I arrived. I wish the Hilton ap had a feature to mark a property to avoid, I recommend you stay anyplace else.

I checked into the hotel Sunday Evening, July 7th for a 2 week reservation which I eventually extended my stay an additional week due to work requirements. The first night, the toilet ran constantly which they fixed the next day after I requested maintenance to fix it, no big deal. I requested housekeeping services every other day which sometimes did not happen. On July 17th, after arriving from work, I discovered the shower gel was empty which housekeeping had done their service that day. It was refilled the next day again after I requested. (Should I have to ask). But again, no big deal. On Friday, July 19th, almost 2 weeks into my stay, I had to request housekeeping to vacuum my room (I work construction so my boots track dirt despite my efforts to clean them before entering the hotel) after it had not been done the entire stay so far. Again not a big deal, but should I have to ask, it was very obvious that it needed to be done. Here is the big deal and why I am writing a review. On Wednesday, July 24th, I notified the desk clerk that I will be checking out on Friday instead of Saturday, an entire 36 hours before I planned on leaving. The desk clerk informed me that they would be charging me a $50 early departure fee. I asked seriously and she said yes. The next day I called the hotel and inquired about the fee again and the person who answered the phone told me there was nothing she could do about it. I asked to speak to a manager and the manager identified herself as Ashley and she again told me there was nothing she could do about it. I told her I had stayed there for the past 2 and half weeks and gave you plenty of notice I was leaving early and she refused to do anything about it. I have stayed close to 100 nights this year in a Hilton Family hotel. There has been a couple of times where I checked out early expecting to get charged extra because I gave them no notice and was told don’t worry about it, we hope your enjoyed your stay and please come back. But not at the Hampton Inn, Port St. Lucie. Well you may have gotten $50 for nothing but you lost a customer. I will be back in town next week for another extended stay and another hotel will get my money. I could not find any mention of a early departure fee on their website. I hope the $50 was worth it. Even more importantly, I hope other travelers see that you are not willing to work with customers and that you are only interested in getting every penny you can get and decide to stay elsewhere as well!!!!!!!!!

A very pleasant surprise after reading some negative reviews. Clean, friendly staff (Mary among others), and fantastic coffee and cookies. This hotel reminds me of the Hampton Inns from years back when extra attention was given to comfort and cleanliness. Recently Hampton Inns have been hit or miss but this one was a true winner. We visited on the weekend so no work crews were present but weekday stays may be impacted by renovation noise during the day. If concerned call ahead to check.

My family had a great experience staying at this hotel! The gentleman at the front desk was amazing & had the best communication via text, making sure everything was well for us. He even went out of his way to find us in the later evening after someone had found my little boy’s charger to his Nintendo Switch in the parking lot. Renovations were currently in action, but not any inconvenience at all. Our room was clean, comfortable bedding, and nice & clean bathroom w/ accommodations & an adjustable shower head. The free breakfast was also great! We will come back.

DO NOT STAY HERE. This hotel is a construction site. All floors are under construction. Hotel website does not provide any information about construction and extremely loud noise including hammer pounding and drill machines all day. There are plenty of other hotels in the area.

Hotel staff was amazing. Mary checked us in. Grandson wanted to stay with us. The hotel staff immediately brought up a cot for him. Breakfast was awesome as usual. Definitely would recommend to friends and family. Would have been 5 stars but furniture in rooms needs to be updated. Lots of scratches and worn pads on furniture. Other then that. It was great.

Beds were comfortable. Shower was good. Breakfast was convenient and had good choices. Hotel staff were accommodating. We will recommend this location for friends and relatives. It’s close to stores and restaurants.

My planned three night stay was cut short due to flight changes. Gave 24 hour notice of last night canc. Received confirmation. Was notified the next day of a $50.00 charge. Was told to ask the Manager, Ashley Tucker for the refund. Emailed and called her, no response. Hotel is “tired” at best. Cold coffee at breakfast and was told the coffee machine broke. There are better newer and honest hotels nearby. Check your bill when you check out!

Worst hotel stay I’ve ever had, honestly the biggest disappointment that I’ve had staying in a hotel. Dirty rooms, bug bites, loud staff with dirty looks and horrible customer service. Thank you for showing me the one Hilton hotel I will not stay in ever again, as a diamond member that constantly travels, this was a waste of money and time and like a said a huge disappointment 0/5 book somewhere else.