First Group Kowie River Chalets

The staff so friendly and helpful! The chalets so big and spacy. Fully equipped. Everything in working order. A great place to go and rest. The jacuzzi is a plus which I definitely enjoyed. Other activities include bicycles for hire, sand boards, pool table, outside large chess board. My car even had a rest in undercover parking. We were supplied with drinking water and even tea and coffee. The view from the he chalets were great.

Beautiful scenery and lovely entertainment area. Great for kids to swim and a few outdoor games. The rooms are comfortable and close to resturant and beach. The TV has all the chanels. It was good value.

On the 24th of December 2021 we arrived at our timeshare booked at Kowie River Chalets. We were booked there from 24 to 30 December. It was a 6 sleeper unit. As we go up to our unit there was a broken window lying there next to our unit not cleared just lying there. Where is health and safety in this instance? Parking at Kowie is really SO NARROW really not the best at all and when you get visitors NO PARKING for them. Myself and my husband took the room with the so called ' double bed'. Only to find the first morning that the double bed bedding was too big for the bed and its a 3/4 actually, because we were clinging for our lives when we turn in the bed because you tend to fall off!! This already was really not a good start to our stay. We went to the swimming pool one day. Nice and hot day no staff around. No public area attendants making sure umbrellas are set up, outside furniture not placed nice and neat. No staff to be found! The steps on the wooden pathways are wrotten!!! The nails are sticking out all over. I could not believe the state of the outside of this place. Its like the maintainance guy is fired because the place is in a bad state!!! The tv in the top room not even having a remote and the windows in room won't open...They are stuck! I decided to take the time and do a snag list of our unit since we picked up quite a few issues by day 3. Herewith the list... Top Main bedroom 3/4 bed with double bed linen no remote for tv hinge for tv in wall quite loose Mould on the ceiling yellow spot on mattress protector Cupboard inside badly damaged Door Lock not working Only one window is able to open other one stuck Bathroom upstairs Towel hinge coming out of the wall Basin water running out very slowly like its blocked Blind damaged Top single room Outside door not having any key Walls dirty hand prints Sitting Room All windows nailed from outside can't open Ceiling fan is here as well as remote but not working Wall damaged in sitting room Dinkng rooms table are loose from legs. Kitchen: Plug socket behind fridge loose One drawer for freezer missing No washing pegs No oven gloves Stove plates are terrible they stay on even uf they are off. Bathroom down stairs: Door Lock broken Toilet seat to small for toilet Shower frame loose Towel rail loose Basin water running out very slow High dusting general problem in this unit. No pegs for washing line The above is all in Chalet 10 not even talking about high dusting and the filthy skirtings in the bathroom. We got a letter that says we have wifi also with the code. On day 4 our wifi stopped working. People had to come out to fix it. I got hold of the General Manager Kerry Havenga regarding our issues. All she did was apologize really not going out of her way to make our stay better. She did not even offer us anything to make our experience better. We did not experience proper guest relations from her side at all. She did phone to ask if maintaina