Fairfield Inn & Suites St. Louis Pontoon Beach/Granite City, IL

The room was cool, clean, and comfortable. The AC kept the room plenty cool. Walls were a little thin; could hear the next door TV at times but it wasn't overbearing. There was a mini-fridge and a microwave in the room. There were outlets on the bedside lamp and on the wall next to the bed. The bathroom had a large walk-in shower (no tub) with an anti-slip floor. The shower had a modern glass door rather than a shower curtain. Water pressure was okay. The hotel had a small market and offered a nice complimentary breakfast. There was also complimentary parking. Front desk staff was efficient and pleasant. I would stay there again.

Decent place to stay. When I needed assistance they were more than willing to help. Hotel itself is clean and orderly. The people make the difference. I will certainly return here with my next trip. Not many restaurants nearby but I can live with that.

The hotel is in a pretty industrial part of town, but it’s right off of 270 which makes it amazing for just popping on and off the interstate. They are in the middle of renovations and we’re replacing all the carpet which is nice, but the furniture definitely has been banged up and hopefully that is next to come.as with all Fairfield Inn and suites the breakfast is very good for would definitely stay here again just for the ease and convenience.

We stayed at this hotel for 2 nights January 25th - 27th. It was very nice and luxurious. they have one of the best breakfast I ever had at a hotel. The rooms are very luxurious and the beds are very comfortable. The staff was excellent and very helpful kind and professional. There's only one reason why they didn't give 5 stars is because the hot tub and pool was very disappointing. The top jets did not work, it was like setting in warm bath water. The pool was Ice Cold! Other than tat we had a great stay.

The building is full of sewer gas. They know it & do nothing about it. Many other issues as well but the overriding one is the sewer gas. Seriously, why would you pay their rates to sleep breathing sewer gas in amounts that will make you ill?! Disgusting. Marriott should be ashamed. The building should be shut down.

The hotel was clean and comfortable, with no weird smells or stains anywhere that I could see on the linens. The room I was in (King Suite) was a comfortable size, offering up two TVs and a sitting area. The desk space for work was appreciated and was plenty large without feeling like you were cooped up or cramped. The parking lot is well lit and the area seemed safe enough. The front desk staff were very nice as well. A few extra amenities for a longer stay would have been nice, as there was no safe in my room and the mini-fridge was especially mini. Housekeeping did a great job every time they came and I always had clean towels and linens. This is more of an issue with the area than with the hotel itself, but food options are limited unless you get delivery or drive. Uber/Lyft in this area is either unreliable or expensive so it may not be the best option if you don't have a car to drive in. Overall it's a great place to stay for short-to-medium length travel, although extended stay may want to consider something like a Residence Inn.

Hotel was clean and staff was nice, but I soon as we stepped foot in the hotel in smelled like sewage. Pool was freezing cold so kids couldn't enjoy it and hot tub was luke warm. Breakfast was average again expecting better from a Fairfield Inn.

Marriott is going downhill fast. We used to like Marriott but they just don’t care and their customer service is terrible. Not great hotels with bad customer service is a bad combination :( Plus they don’t give you back your points when they mess stuff up.

I booked and paid a hotel room tonight at Fairfield Inn & Suites by Marriott-Pontoon Beach. When I was walking in I saw a sign that said can not book to someone within 50 miles. I provided my ID and debit card for the hold fee. The front desk agent Paula states I can not check in due to my address on my id being Florissant,MO. I attempted to explain I just moved and have not gotten my new id. She explains it does not matter she has to go by the address on the id. My girlfriend said if there was a way she could put it in her name. She said yes I explained how would that work if I paid for the reservation. Paula said I have to call who I booked the hotel with. I first called Marriott customer service and they said there was nothing they could do because I didn’t book through them. Since I used the Hopper App I chatted with someone who then got in touch with Marriott and switched the name to my girlfriend. While we were waiting, a woman checking in asked about the sign. Paula answered it was due to COVID. Mind you NO ONE had a mask on not even Paula. So if COVID is such an issue then why wouldn’t she be wearing a mask? My opinion is because this hotel and others in the area do not want people from St. Louis booking rooms with them. This issue is discriminatory to me. I’ve booked hotels all the time and never ran into this issue. What if I wasn’t with my girlfriend? I would have had to sleep in my car or drive 6 hrs home. This situation should have NEVER happen.