Dimora Grottone

The location is excellent with both the sea and the centre only a couple of minutes' walk, yet very quiet at night for a good night sleep. The central station is approximately 10 minutes' walk and from here you can catch trains to many other locations such as Monopoli (5 min journey), Bari, Ostuni and many more. Near the station you can also catch a bus to Alberobello, approximately one hour journey. The rooms and whole building are very well maintained and very secure. The owner Gianni takes very good care of the building and its guests; he genuinely cares and would do anything to ensure they have a pleasant stay. His customer service skills are exceptional, he is always available to support with any enquiries and willing to go the extra mile. He replies within minutes and has an extensive knowledge of Polignano and surrounding towns as well as what these have to offer; I tried most of the restaurants he suggested and I was never disappointed. The boat tour suggested was the best! I have never before received the level of service Gianni has provided in similar accommodations and I would highly recommend Dimora Grottone. I am immensely grateful to Gianni and I am most definitely coming back. Thank you!

After we were left without accommodation in the evening hours due to another unavailable and unprofessional service provider, Gianni, the host of Dimora Grottone, answered our call immediately, we met at the entrance of the accommodation in 10 minutes to see the remaining room. We were able to stay the first night to decide whether we would like to spend more days here. We finally chose this as our main base for the next 5 days. Perfect and fast communication, clean apartment, full equipment, quiet environment, close to the sea, close to the old town, yet a calm environment. But the most positive thing for us is the owner, who puts his heart and soul into his work and don't let travelers down. He answers quickly and willingly to all questions that arise. Kindness and trust are guaranteed with this choice of accomodation.

Although, we had some problems with the toilet leaking and going up the 4 flights of stairs haha, everything else regarding our stay was a wonderful experience. The host really is what made this experience super enjoyable. I’m super pleased with his customer service as he was very kind and helpful with everything, especially since we were a big group. I could not have survived there without his assistance.