Ezzou
6. Dezember 2022
My experience was not very positive, mainly because of the staff at the reception desk,
They charged me twice for my stay even though I showed them that I already paid online, they insisted that I pay again, before accessing the room and still didn’t receive the refund for that second paiement
The room itself is really beautiful , clean and confortable !
They charged us for using some amenities, even though it was in open access and no notice indicated that this was a paying service,
The breakfast is underwhelming to say the least,
The place is close to the parks of Xplore and Xcaret you can either choose to go by walking (30 min) or take a taxi that will cost you 20 dollars for 7 min
But it’s pretty far from the city Center of Playa del Carmen, you will need to take a taxi, it will cost at least 20 dollars, or you could walk for 40 min
This hotel has a very high potentiel, if the reception desk staff would be friendlier, and more helpful, and if they could make a small improvement on the breakfast
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