Mynd Yaiza

Amazing hotel from welcome drink to a friendly good bye. Could not fault anything. Very clean, maintained, and excellent staff!!would not hesitate to book again. Had a swim up room which was perfect! Mynd. yaiza keep doing what you are doing and everyone will have a fantastic holiday and make wonderful memories.

Last year we had two lovely weeks at Mynd in our apartment with private pool and decided to return for another two weeks. Unfortunately this year it was a totally different vibe… Let’s start with the positives. Cleaning really improved (room and pool areas) and more options to eat at the poolbar (unfortunately still long waiting queues). We had an electric problem in the room so no electricity/airco for one night but it was solved immediately the next morning. Marcos, Daniel, Joelle, Alejandro and all the other guys are really nice (it looked like the others were burnout). Marcos recognizes us immediately and came to shake hands (unfortunately this was the only welcome back feeling we had). Viktor of the animation team is a real plus: very friendly, vivid, good with the kids and speaks different languages. Last but not least the Lallama restaurant was still very good (limited choice and inside dinner so only nice for a couple of times). Now why it didn’t felt like ,comming home as friends, (a quote is written on the mirror in the room). We were welcomed as returning guests with the question ‘is it your first time at Lanzerote?’ and offered a drink out of a paper cup from the reception ,mercado, instead of ‘Marcos bar’. A normal glass of wine was not possible so we paid for our ‘welcome back’ drink at the bar with our halfboard paper (paperless?). Also nothing in our room (last year we had a welcome note with a bottle of wine). The first night we had dinner on the terrace of the restaurant (we really loved the outside dinners last year), but now there is a loudly minidisco going on every night instead of nice live music (they replaced the music to the lobby again which has no ambiance) so we were ‘forced’ having dinners outside the hotel (we booked half-board so a lot of money wasted). Then the pool towels… they weren’t in the room so we went to reception and we had to pay a deposit IN CASH which we didn’t have, so we did not get the towels! This didn’t feel welcoming at all. We paid Mynd a lot of money upfront because we trusted Mynd but we weren’t trusted with 3 pool towels?! Also the thing with reserving sunbeds was very irritating (last year they took the towels away) and the queues at the poolbar were worst then last year because of a paper administration for the guest and only one computer to put in the orders. We wrote an email with our feelings about our stay but never got a real feedback (there was new management) or compensation so we bought expensive bottles of wine with our half board paper (we also wanted some to turnover to another family but also a no-go). We had a lovely holiday thanks to our lovely apartment, the beach and the Rubicon restaurants so WHEN we return we book bed and breakfast and bring cash with us for towels !

This was our third visit this year with another in four weeks. We always commented on people who returned to the same place each holiday but when you find somewhere you feel at home it’s difficult not to return here. We did find a couple of minor changes since being here in July but not enough to hinder our holiday. The room was great as usual and although we have only booked a standard room when we return with family I am hoping we can maybe upgrade on check in. Pools and pool area are spotless and staff are all friendly, from management through to housekeeping. There were queues at the bar for drinks but be patient as this seems to be due to a shortage of staff . Lots of towels put out in the relax area but we were happy in the Family Zone.Breakfast is very good with plenty choice, didn’t try restaurants as we like to eat out.Entertainment not my thing but each time their own and we did see better singers out and about in the resort. Looking forward to coming out with family in November and we hope they love it as much as we do. Also have friends coming out next summer on our recommendation so fingers crossed this place stays the gem it is