Baymont by Wyndham Plano

Everything ran smoothly no complaints at all the staff was very nice and friendly

The property needs an upgrade and the management needs to ensure that items such tissues and soup are of good quality and quantity.

While staying here the room above me flooded out and the water came pouring through my ceiling I requested a refund and was not granted it I was granted a measly 61 trip coins

It was very neat and clean, and the staff were very professional and polite. I recommend Baywatch by Windham

Not as expected

Couldn't ask for a better staff that feel like family ... Temporary relocation for me was not happy about having to stay in a hotel, thought I'd choose this place for a couple of days until I found something better, there is no place better I will remain here until my property is available!

I visited Dallas the weekend of June 28th. I booked a two night stay at Baymont Plano. From the entrance of the hotel to the room, the hotel is in need of serious repairs. The room I was assigned to was 230. When I opened the door I was met with the smell of mold and mildew. When I entered the bathroom the ceiling was covered with black mold. I notified the front desk, they put me in another room which was not great, but better than the first room. Only to wake up Sunday morning to find out the hotel did not have hot water! My advice to anyone considering staying at this property..... DON'T! I spoke with an employee by the name of Mike who offered me a $30 discount if I stayed at the property anytime in the future. Are you kidding me?! There is no way I would ever come back to this property.

They need to tear this place down and haul off the debris. This is a dump. The room was 90 degrees and reeked of mold and mildew...we turned around and went back to the desk and "Mike" gave a light laugh before I even said anything and very kindly assumed we would not be staying for even one minute and processed a full refund for our reservation and thanked me for giving them a try.

Booked 5 nights stay at Baymont by Wyndham Plano from Agoda's website on March 19th, 2024. Misled by the Excellent 8.2 rating on Agoda(all other website's review for Baymont by Wyndham Plano is very low). Arrived Baymont by Wyndham Plano around 10:30pm on April 6, 2024. First night and second night felt a little itches in bed and smelled slightly smoking smell. Wyndham's name made me ignored those unpleasant sign. In the morning of April 8th around 9am Ish, my daughter was waked up by cockroaches crawling on her hair and jumped on her face while she was trying to wave it off. She was in panic crying and stood on the chair next to the window while I entered room after my breakfast. I searched everywhere and located the cockroach in bathroom. Obviously this hotel was not in livable and healthy condition. We decided to checked out without any delay. Showing the video to the staff in front desk and told him we had to checked out early. The front desk staff apologized for what we experienced and assured me no need to worry. He would report to his boss and his boss would refund the charge for the unused 3 nights. Two months later, I am still dealing with Agoda and Baymont by Wyndham Plano for getting my 3 nights unused charge as well as compensation on the 2 nights stayed in cockroaches room. Experiences learned: 1. Check more websites for reviews before booking any hotel. 2.Don't trust Agoda's customer service. They only intend to serve Hotel not really consumer. Good attitude, useless fast reply has no other function but waste consumer's time and Agoda's cost of labor. 3. Don't fool by famous hotel chain's name. Not every Wyndham is created Equal.